Elizabeth Peterson
Spring Valley
Summary
Customer Experience Manager with a focus on delivering high-quality service and ensuring customer satisfaction. Known for productivity and efficiency in task completion, specializing in customer feedback analysis, process improvement, and team leadership. Excel in communication, problem-solving, and adaptability, leveraging these skills to meet and exceed customer expectations consistently.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Michaels Arts and Crafts
Rancho San Diego
01.2022 - Current
- Implemented strategies to improve in-store customer engagement.
- Coordinated events and workshops to promote community involvement.
- Managed cross-functional teams to ensure seamless operations.
- Monitored store displays for consistency with brand standards.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
- Monitored customer service performance metrics and created reports for senior management review.
- Revised department schedules to maximize coverage during peak hours.
- Stocked shelves with merchandise according to store layout and inventory levels.
- Assisted in managing inventory levels through regular stock audits and replenishment.
- Ensured that all store areas were kept clean, neat, and well-stocked throughout shift.
- Managed escalated customer issues and resolved conflicts in a timely manner.
Education
High School Diploma -
Steele Canyon High School
Spring Valley, CA08-2007
Skills
- Customer feedback analysis
- Data-driven decision making
- Visual merchandising
- Inventory management
- Event coordination
- Customer relationship management
- Team collaboration
- Performance metrics monitoring
- Problem solving
Timeline
Customer Experience Manager
Michaels Arts and Crafts
01.2022 - Current
High School Diploma -
Steele Canyon High School