Elizabeth Phenix
Ringwood
Summary
Compassionate and detail-oriented administrative professional with extensive experience in front desk operations and customer service within fast-paced environments. Expertise includes managing check-in/check-out processes, scheduling, data entry, and maintaining strict confidentiality. Recognized for delivering a welcoming and professional experience while supporting team functions and optimizing daily workflow efficiency. Dedicated to enhancing organizational effectiveness through strong communication and multitasking skills.
Overview
12
12
years of professional experience
Work History
Cloud Operations Specialist
Crestron Electronics
01.2021 - Current
- Support and maintain Azure-based cloud infrastructure aligned with enterprise IT and security standards.
- Partner with Microsoft product and support teams to ensure solutions meet organizational requirements.
- Train application development teams on cloud services, best practices, and governance.
- Define and implement cloud strategies to improve scalability, reliability, and delivery speed.
- Collaborate with security teams on application security reviews and compliance initiatives.
- Advise application teams on appropriate cloud components to meet business needs.
- Technologies: Azure AKS, Application Gateway, API Management, IaaS VMs, Site Recovery, Azure AD, PowerShell
- Led cross-functional teams to implement strategic initiatives, improving overall workflow.
Receptionist / Administrative Assistant
Crestron Electronics
01.2017 - 01.2021
- Managed front desk operations, ensuring efficient appointment scheduling and visitor check-in procedures.
- Coordinated communication between departments to facilitate seamless workflow and information exchange.
- Trained new reception staff on operational protocols and customer service standards to uphold company values.
- Led initiatives to streamline office supply inventory management, reducing costs and improving resource allocation.
- Oversaw daily administrative tasks, ensuring compliance with company policies and enhancing overall office productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Front Desk Receptionist
Retro Fitness Gym
01.2014 - 01.2019
- Managed front desk operations, ensuring smooth check-in and check-out processes for members.
- Coordinated communication between staff and members to enhance facility utilization.
- Trained new employees on front desk procedures and customer interaction standards.
Assistant Store Manager
Hoopla! Frozen Yogurt
01.2015 - 01.2016
Education
Associate Degree - Criminal Justice
Rockland Community College
Paralegal Studies Certificate -
Rockland Community College
Suffern, NY01-2019
Skills
- Customer & Stakeholder Support
- Communication & Organization
- Notary Public
- Operational efficiency
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Office administration
Timeline
Cloud Operations Specialist
Crestron Electronics
01.2021 - Current
Receptionist / Administrative Assistant
Crestron Electronics
01.2017 - 01.2021
Assistant Store Manager
Hoopla! Frozen Yogurt
01.2015 - 01.2016
Front Desk Receptionist
Retro Fitness Gym
01.2014 - 01.2019
Associate Degree - Criminal Justice
Rockland Community College
Paralegal Studies Certificate -
Rockland Community College