ELIZABETH PHILLIPS
Canton,Ga
Summary
Results-driven marketing and communications professional with expertise in brand growth, insurance operations, and insurance training. Skilled in developing marketing strategies, managing credentialing rollouts, and leveraging tools like Salesforce, Power BI, and SharePoint to streamline workflows and improve practice performance.
Overview
19
19
years of professional experience
Work History
Insurance Practice Liaison
Affordable Dentures and Implants
Morrisville, NC
11.2024 - Current
- Communicated critical updates from insurance service department to over 400 practices, ensuring clarity and accuracy.
- Assisted with provider credentialing and insurance portal setup to streamline onboarding processes.
- Supported company-wide insurance rollout by training offices on accepting new insurance plans.
- Designed and delivered training materials in print and digital formats via company learning platform.
- Managed Salesforce ticket reporting for department as Service Delivery Manager, ensuring timely resolution.
- Contributed to development of SharePoint departmental site, enhancing team communication and resource access.
- Facilitated monthly webinars to provide ongoing support and resources to practices.
- Collaborated with operations and training teams to implement initiatives that improved workflows.
Director of Marketing
Children’s Dental Zone
Alpharetta, GA
03.2023 - 11.2024
- Executed comprehensive marketing strategies to enhance brand awareness and attract new patients.
- Created and hosted various marketing events, including regional festivals and charitable activities.
- Managed advertising budgets and optimized expenditures for maximum ROI across digital and traditional platforms.
- Produced quarterly and annual performance reports, highlighting key metrics and improvement areas.
- Designed social media strategies that increased patient engagement and strengthened community relations.
- Organized team events and celebrations, fostering employee engagement and enhancing workplace culture.
- Collaborated with executive leadership to improve brand reputation and drive revenue growth.
Insurance Coordinator
Floss 4 Kids Dentistry
Marietta, Ga
11.2015 - 03.2023
- Executed insurance verification and facilitated communication regarding insurance policies with patients and staff.
- Processed insurance payments through Eaglesoft for accurate financial management.
- Maximized reimbursements by following up on unpaid claims and reviewing monthly aging reports.
- Completed all insurance-related duties promptly to maintain operational efficiency.
- Developed and managed social media strategies to enhance practice visibility.
- Scheduled patients for recare visits, new patient appointments, and restorative procedures efficiently.
Financial Coordinator
Deerfield Dentistry
Alpharetta, Ga
03.2012 - 11.2015
- Managed appointment scheduling, ensuring complete booking of hygiene and restorative services.
- Reviewed treatment plans to optimize patient benefits and clarify coverage details.
- Filed insurance claims and consistently followed up on unpaid claims using Eaglesoft.
- Handled billing and collections, maintaining high standards of financial integrity.
- Oversaw month-end closing processes, preparing precise financial statements.
- Monitored patient balance reports to ensure prompt resolution of outstanding claims.
- Conducted follow-ups on unpaid claims to enhance cash flow management.
Practice Administrator
Jeff Kwan, DMD
Marietta, GA
12.2006 - 12.2011
- Managed all aspects of patient treatment planning and explained the clinical necessity and financial information to the patient
- Achieved revenue goals by effectively managing patient scheduling
- Completed administrative tasks, such as reports, deposits and accounts receivables
- Handled all payment and insurance processes (including collections) using Dentrix
- Accountable for the successful operation of the dental office as a business unit
- Managed the office and clinical staff and conducted weekly staff meetings
Education
Bachelor of Science - Organizational Communications
University of Maryland University College
01.2004
Associate of Science - Dental Assisting
Augusta Technical College
Augusta, GA05.1998
Skills
- Strategic marketing and brand development
- Event planning and community engagement
- Advertising management
- Data analysis and reporting
- Social media strategy and content creation
- Insurance credentialing and onboarding
- Provider training and development
- Salesforce and Power BI reporting
- SharePoint and intranet management
- Cross-functional collaboration
- Employee engagement and workplace culture
Timeline
Insurance Practice Liaison
Affordable Dentures and Implants
11.2024 - Current
Director of Marketing
Children’s Dental Zone
03.2023 - 11.2024
Insurance Coordinator
Floss 4 Kids Dentistry
11.2015 - 03.2023
Financial Coordinator
Deerfield Dentistry
03.2012 - 11.2015
Practice Administrator
Jeff Kwan, DMD
12.2006 - 12.2011
Bachelor of Science - Organizational Communications
University of Maryland University College
Associate of Science - Dental Assisting
Augusta Technical College