Elizabeth Piccirillo Baez
Bay Shore,
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Senior Administrative Assistant/Bilingual
Brentwood Union Free School District
West Middle School
12.2022 - Current
- Supervised guidance office operations, supporting diverse student backgrounds and enhancing access to resources.
- Assisted parents and students with resources and Spanish-English interpretation, fostering better communication and engagement.
- Collaborate with counselors, social workers, and teachers to support academic and social needs.
- Advise students on academic, social, and emotional matters, supporting a positive school experience.
- Maintain accurate student records and ensure compliance with district policies.
- Provided school records, working cards, guidance, and resources to students, ensuring timely and accurate processing.
- Performed various administrative tasks to support office operations. and related duties required.
- Assisted in organizing district-wide events, enhancing community involvement and showcasing school initiatives.
Administrative Assistant/Bilingual
Brentwood Union Free School District
Registration Office
03.2022 - 12.2022
- Facilitated communication for Spanish-speaking individuals through translation and interpretation services to enhance access to resources.
- Assisted parents with registration processes and provided translation services to ensure clear and accurate communication.
- Processed new student records by requesting transcripts from other schools, setting up cumulative folders, and entering data into databases to maintain accurate student information.
- Utilize office photocopiers, printers, etc., and computers for word processing, spreadsheet creation, etc.
- Ensured privacy of confidential information through diligent record-keeping practices.
Call In Office Assistant- Bilingual
Brentwood Union Free School District
03.2021 - 03.2022
- Delivered translating and interpreting services for Spanish-speaking individuals, improving communication and access to services.
- Provided on-call assistance to address urgent needs across various locations, facilitating timely support within the district.
- Perform clerical duties in a school office setting including, but not limited to, mailing, and filing correspondence, and answering calls.
- Utilize office photocopiers, printers, etc., and computers for word processing, spreadsheet creation, etc.
- Executed various office tasks, streamlining operations and ensuring effective support for team activities.
Call Center Representative- Bilingual
Eclaro- NYC 311 Project
New York, NY
08.2020 - 02.2021
- Managed high volume of inbound and outbound calls efficiently.
- Identified and resolved customer issues by analyzing needs and providing effective solutions.
- Responded to inquiries from NYC residents related to city-oriented issues.
- Maintain a professional demeanor with all customers, providing services with courtesy and patience.
- Directed requests to the appropriate department or agency.
- Placed emergency food delivery orders from GETFOOD NY program for customers.
- Adhere to company operating policies and procedures.
Lead Sales Associate/ Cashier
SNIPES
10.2017 - 08.2020
- Consistently exceeded daily sales goals by fostering strong customer relationships.
- Delivered exceptional customer service by greeting clients and accurately identifying their needs in person and over the phone.
- Operated POS systems to process cash and credit transactions efficiently and accurately.
- Fostered teamwork and collaboration, contributing to consistent achievement of daily sales goals.
- Trained new team members on POS systems and customer service protocols, enhancing overall team performance.
- Ensured accuracy of sales and customer data in company database to support operational efficiency.
- Managed inventory by monitoring stock levels and requesting replenishments.
Education
Master of Science - School Counseling
Long Island University
Greenvale, NY05.2027
Bachelor of Arts - Psychology, Sociology
Queens College, CUNY
Flushing, NY05.2024
Skills
- Administrative support
- Document preparation efficiency
- Office management
- Microsoft Office proficiency
- High-level multitasking
- Effective problem solving
- Proficient in Spanish and English
- Effective communication skills
- Detail-oriented
- Customer relations
- Adaptability
Certification
- Psychological First Aid (PFA)
- The National Child Traumatic Stress Network- October 2025
- Breakthrough Customer Service
- Dale Carnegie & Associates, Inc.- February 2021
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Administrative Assistant/Bilingual
Brentwood Union Free School District
12.2022 - Current
Administrative Assistant/Bilingual
Brentwood Union Free School District
03.2022 - 12.2022
Call In Office Assistant- Bilingual
Brentwood Union Free School District
03.2021 - 03.2022
Call Center Representative- Bilingual
Eclaro- NYC 311 Project
08.2020 - 02.2021
Lead Sales Associate/ Cashier
SNIPES
10.2017 - 08.2020
Master of Science - School Counseling
Long Island University
Bachelor of Arts - Psychology, Sociology
Queens College, CUNY