Elizabeth Pimentel
Bethlehem,PA
Summary
Bilingual and client-focused professional with strong experience in sales, customer service, and leadership. Skilled in building lasting client relationships, booking meetings, managing administrative tasks, and driving business growth. Adept at leading teams, motivating others, and ensuring smooth daily operations. Passionate about helping people, enhancing customer satisfaction, and supporting organizational success through communication, collaboration, and initiative. Fluent in English and Spanish.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
District Sales Manager
ADP
Allentown, Pennsylvania
2025.06 - Current
- Manage client relationships and develop new business opportunities by booking meetings and gaining access to decision-makers across industries.
- Analyze market trends to identify new sales opportunities for ADP products.
- Support the sales process by conducting outreach, qualifying leads, and coordinating appointments to meet company goals.
- Collaborate with internal teams to ensure smooth onboarding and follow-up communication for clients.
- Perform administrative duties, including maintaining CRM records, preparing reports, and tracking sales performance metrics.
- Deliver tailored presentations that highlight product value and build long-term partnerships with clients.
- Consistently meet or exceed monthly sales and activity targets through organization, persistence, and professionalism.
Shift Leader
Starbucks
Bethlehem
2024.06 - 2025.06
- Led and motivated a team of 8–10 baristas to deliver outstanding customer service in a fast-paced environment.
- Oversaw daily store operations including scheduling, inventory management, and cash handling.
- Trained and mentored new employees, fostering teamwork and maintaining high service standards.
- Handled customer concerns with empathy and efficiency, ensuring a positive experience and repeat business.
- Implemented new processes to improve store efficiency and customer satisfaction.
- Recognized for strong leadership, dependability, and the ability to remain calm under pressure.
District Sales Manager
IGS Energy
Bethlehem, PA
2023.08 - 2024.06
- Serve as the primary point of contact for customers, providing education and tailored energy solutions.
- Resolve customer concerns with professionalism and empathy, improving satisfaction and retention.
- Collaborate across departments to streamline workflows and enhance service efficiency.
- Train and mentor new hires to maintain high-quality service standards.
- Analyze customer feedback to identify trends and inform service enhancements..
- Analyzed market trends to identify new sales opportunities for growth.
Education
Lehigh Valley Academy Regional High School
Bethlehem, PASome College (No Degree) - General Studies
Northampton Community College
Bethlehem, PASkills
- Client relationship management
- Sales forecasting
- CRM software
- Market analysis
- Customer relationships
- Sales prospecting, and lead generation
- Team, leadership and training
- Bilingual English and Spanish
- Communication and conflict resolution
- Time Management and organization
Languages
Spanish
Full Professional
Timeline
District Sales Manager
ADP
2025.06 - Current
Shift Leader
Starbucks
2024.06 - 2025.06
District Sales Manager
IGS Energy
2023.08 - 2024.06
Lehigh Valley Academy Regional High School
Some College (No Degree) - General Studies
Northampton Community College