Elizabeth Pina
Brownsville
Summary
Dynamic Medical Office Specialist with proven expertise at Brownsville Rehabilitation Services in optimizing patient scheduling and enhancing clinic workflow. Skilled in claims processing and HIPAA compliance, I fostered exceptional customer service that significantly improved patient retention.
Confident Insurance Advisor possessing strong work ethic and excellent business sense. Ready to bring 24 years of relevant work experience to your team.
Overview
25
25
years of professional experience
Work History
Medical Office Specialist
Brownsville Rehabilitation Services
04.2001 - Current
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Processed insurance claims, ensuring accurate submission and timely reimbursement.
- Trained new staff on office protocols and patient interaction best practices.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
Education
High School Diploma -
James Pace High School
Brownsville, TXSkills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Medical documentation
- Insurance verification
- Coding procedures
- Positive attitude
- Insurance billing
- Problem-solving
- Computer skills
- ICD-10 coding
- Phone and email etiquette
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Office Specialist
Brownsville Rehabilitation Services
04.2001 - Current
High School Diploma -
James Pace High School