Elizabeth Pittman
Essex,MD
Summary
Thorough, responsible, and professional waitress with over 7 years of customer service and dining room management experience. Dedicated and reliable worker with flexibility to work morning, afternoon, evening, or overnight shifts to support restaurant operations. Efficient and motivated team player able to coordinate seating arrangements and food and drink orders with greeters, fellow servers, cooks, and restaurant managers when necessary.
Overview
8
8
years of professional experience
Work History
Server
Prima Dopo
05.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provide a fine dining experience for dining room/banquet guests; take orders; serve food and beverages
- Inform guests of specials and promotions, answer questions and make suggestions
- Maintain knowledge of food menu items and basic/specialty alcoholic beverage items
- Present bills, accept payments, operate POS systems, upholding strict cash handling procedures and accountability for all transactions
- Ensure cleanliness and organization of server area
- Perform opening/closing responsibilities
- Practice safe food/beverage handling and cleanliness standards at all times
- Adhere to quality standards and restaurant rules and procedures
- Actively participates in the company's social media program by posting/sharing company fliers to personal social media accounts, if available
- Performs other work-related duties as assigned
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
Bartender/Server
Riptide
12.2021 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
Customer Service
Jimmy's Famous Seafood
03.2019 - 11.2021
- Provided exceptional customer service while managing escalated complaints or concerns.
- Accurately handled cash register transactions while providing excellent customer service.
- Trained new cashiers on procedures, customer service, and sales techniques.
- Anticipated guests' needs and delivered excellent customer service.
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
- Provide a fine dining experience for dining room/banquet guests; take orders; serve food and beverages
- Inform guests of specials and promotions, answer questions and make suggestions
- Maintain knowledge of food menu items and basic/specialty alcoholic beverage items
- Present bills, accept payments, operate POS systems, upholding strict cash handling procedures and accountability for all transactions
- Ensure cleanliness and organization of server area
- Perform opening/closing responsibilities
- Practice safe food/beverage handling and cleanliness standards at all times
- Adhere to quality standards and restaurant rules and procedures
- Actively participates in the company's social media program by posting/sharing company fliers to personal social media accounts, if available
- Performs other work-related duties as assigned
Bartender/Server
Applebee's Grill + Bar
02.2016 - 05.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Interacting with customers, taking orders and serving snacks and drinks
- Assessing bar customers’ needs and preferences and making recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
Education
Associate of Science - Aerospace Engineering Technologies
The Community College of Baltimore County
Catonsville, MD09.2025
High School Diploma -
Patapsco Highshool
Dundalk06.2016
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
High-volume dining
Proven restaurant serving or waitering experience
Hands-on experience in cashier duties
Attention to cleanliness and safety
Patience and customer-oriented approach
Excellent people skills with a friendly attitude
Responsible and trustworthy
Menu Memorization
Safe Food Handling
Memory retention
Hospitality service expertise
Professional Appearance
Timeline
Server
Prima Dopo
05.2022 - Current
Bartender/Server
Riptide
12.2021 - 05.2022
Customer Service
Jimmy's Famous Seafood
03.2019 - 11.2021
Bartender/Server
Applebee's Grill + Bar
02.2016 - 05.2019
Associate of Science - Aerospace Engineering Technologies
The Community College of Baltimore County
High School Diploma -
Patapsco Highshool
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