Elizabeth Poh
San Pedro,CA
Summary
Proven to excel in high-pressure environments, significantly enhancing customer satisfaction and sales at California Pizza Kitchen by leveraging expertise in liquor, beer, and wine, alongside exceptional customer service skills. Led team training, boosting performance and efficiency as a Corporate Server Trainer at Red Robin Gourmet Burgers. Fluent in Spanish, I specialize in suggestive selling and responsible alcohol service, consistently surpassing sales targets. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender / Server
California Pizza Kitchen
Los Angeles, CA
08.2015 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions consistently exceeding sales goals.
- Crafted special drink and cocktail menu items for seasonal offerings while following strict recipes and drink measurements
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs while efficiently working with POS system placing orders and managing bills.
Bartender / Server /Corporate Server Trainer
Red Robin Gourmet Burgers
Redondo Beach, CA
08.2004 - 04.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Directed the Safety Committee and followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Trained other employees in customer service, food safety, and performance requirements.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Education
Associate of Science - Chemistry
California State University - Long Beach
Long Beach, CA06.2025
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Conversant in Spanish
- Responsible Alcohol Service
- Suggestive Selling
- Team training and development
- Inventory
- Aloha POS
Certification
Food Handlers Card
CA RSA Certificate
Timeline
Bartender / Server
California Pizza Kitchen
08.2015 - Current
Bartender / Server /Corporate Server Trainer
Red Robin Gourmet Burgers
08.2004 - 04.2015
Associate of Science - Chemistry
California State University - Long Beach