Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Polanco

the Bronx,NY

Summary

Clinical Medical Assistant student expected to graduate by February 2025 with 4+ years of professional experience in customer service, team management, and safety protocols. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.

Overview

1
1
years of professional experience

Work History

Interpreter Volunteer

Volunteer Work
03.2016 - Current
  • Enhanced communication by providing accurate interpretation services between non-English speaking individuals and English speakers.
  • Served as a reliable interpreter at conferences, enabling meaningful connections among attendees from diverse backgrounds and cultures.

Retention Specialist

Altice USA
09.2022 - 03.2023
  • Negotiated customer contracts for improved retention rates.
  • Entered and managed customer interaction data systematically.
  • Developed strategies based on customer feedback analysis.
  • Implemented targeted communication plans.
  • Trained new staff on retention protocols and tools.

Customer Service Representative

Assurance Wireless
01.2022 - 08.2022
  • Explained product features for informed customer decisions.
  • Informed customers on policy details, contracts, and payments.
  • Resolved customer issues to ensure satisfaction.
  • Managed customer accounts and updated information as needed.

Assistant Manager

Sweetgreen
03.2021 - 06.2021
  • Provided courteous and efficient service to guests.
  • Ensured food handling met safety standards to prevent risks.
  • Supervised team members for optimal service delivery.
  • Managed inventory and ordered supplies as necessary.

Education

Clinical Medical Assistant - undefined

Stepful | National HealthCareer Association
01.2025

High School Diploma - undefined

The Charter High School for Law and Social Justice
The Bronx, NY
01.2019

Skills

  • Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control
  • Medical: Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR
  • Soft Skills: Communication, Customer Service, Building Rapport, Problem Solving, Empathic interpersonal communicator, Effective independent worker, and Proactive customer negotiator
  • Languages: English, Spanish

Timeline

Retention Specialist

Altice USA
09.2022 - 03.2023

Customer Service Representative

Assurance Wireless
01.2022 - 08.2022

Assistant Manager

Sweetgreen
03.2021 - 06.2021

Interpreter Volunteer

Volunteer Work
03.2016 - Current

Clinical Medical Assistant - undefined

Stepful | National HealthCareer Association

High School Diploma - undefined

The Charter High School for Law and Social Justice
Elizabeth Polanco