Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Ponce

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Manager

Public Storage
08.2023 - 03.2024
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.

Inbound Call Center Representative

SageSure
03.2020 - 07.2023
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

Program Specialist

LabCorp
04.2018 - 02.2020
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
  • Conducted thorough needs assessments to identify gaps in service delivery and inform program development efforts.
  • Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.

Education

Bachelor of Arts - Education

Florida International University
Miami, FL
05.2026

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Reliability and punctuality
  • Customer Assistance
  • Positive Attitude
  • Store opening/closing procedures

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager

Public Storage
08.2023 - 03.2024

Inbound Call Center Representative

SageSure
03.2020 - 07.2023

Program Specialist

LabCorp
04.2018 - 02.2020

Bachelor of Arts - Education

Florida International University

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Elizabeth Ponce