Elizabeth Winship
Makanda,IL
Summary
Accomplished in enhancing customer satisfaction and managing financial transactions, I leveraged my skills at Planet Fitness to exceed performance metrics consistently. My expertise in relationship building and customer service, honed across roles from Member Service Representative to Bar Manager, has fostered a loyal customer base and ensured exceptional service standards.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Planet Fitness
Carbondale, IL
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Bartender
St. Nicks Brewing Co. MDH
Murphysboro, IL
06.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bar Manager
Fork and Vine
Cobden, IL
01.2023 - 11.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service.
Education
High School Diploma - General Studies
American School
Online04.2014
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
Timeline
Member Service Representative
Planet Fitness
07.2024 - Current
Bartender
St. Nicks Brewing Co. MDH
06.2023 - 04.2024
Bar Manager
Fork and Vine
01.2023 - 11.2023
High School Diploma - General Studies
American School