Elizabeth Powell
Colorado Springs
Summary
Detail-oriented and results-driven administrative professional with 10+ years of experience in operations, customer service, and team leadership. Proven ability to manage high-volume workflows, coordinate communications, and support business operations across financial, educational, and healthcare-related environments. Certified in Medical Front Office Administration, with expertise in scheduling, client relations, and data management. Seeking a remote administrative or operations role where I can drive efficiency and support organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Class 101 Blackwater
10.2025 - Current
- Manage scheduling, client communication, and daily administrative operations in a remote environment
- Create and manage social media content to promote services and increase engagement
- Develop and send email campaigns to students and parents
- Coordinate consultations, event registrations, and follow-ups using CRM systems
- Maintain organized digital records and ensure accurate data tracking
- Assist with event planning and execution for educational workshops and programs
- Provide high-level customer support, ensuring a seamless client experience
Financial Center Manager
Hancock Whitney Bank
02.2023 - 01.2025
- Led daily operations of a high-performing financial center, ensuring efficiency, compliance, and customer satisfaction
- Supervised staff, managed scheduling, and provided leadership to maintain strong team performance
- Conducted performance reviews, coaching, and training to improve employee productivity
- Managed risk, compliance, and operational audits to reduce financial and regulatory exposure
- Built and maintained strong client relationships, identifying financial needs and recommending solutions
- Prepared and analyzed performance reports, tracking sales goals and operational metrics
- Oversaw cash handling procedures, vault operations, and transaction approvals
- Resolved complex customer issues while maintaining professionalism and trust
Personal Banker
Wells Fargo
10.2019 - 02.2023
- Built strong relationships with clients to identify financial goals and recommend appropriate products
- Assisted customers with account management, loans, and financial planning
- Partnered with internal teams to deliver comprehensive financial solutions
- Maintained compliance with banking regulations and confidentiality standards
- Identified and reported fraud risks, protecting both clients and the organization
- Consistently met and exceeded sales and service goals
- Educated customers on products, services, and digital banking tools to enhance user experience.
Lead Teller
Wells Fargo
02.2016 - 10.2019
- Supervised daily operations, ensuring compliance with banking regulations and policies.
- Trained and mentored new tellers on customer service best practices and operational procedures.
- Managed cash flow, balancing cash drawers accurately and efficiently at the end of shifts.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction levels.
- Collaborated with management to identify training needs and develop staff development programs.
- Enhanced security measures by conducting regular audits of cash handling procedures and equipment.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Education
Bachelor of Arts - Business Administration And Management
Troy University
Troy, AL05-2030
High School Diploma -
Success Academy
Tallahassee, FL05-2012
Skills
- Administrative & Executive Support
- Client Relations & Customer Experience
- Operations & Workflow Coordination
- Social Media & Email Marketing
- Event Planning & Coordination
- Team Leadership & Staff Development
- Process Improvement
- Microsoft Office & Google Workspace
- Remote Collaboration (Zoom, Teams)
Certification
Medical Front Office Administration Specialist-MedCerts
Medical Front Office Administration Specialist MedCerts | Completed December 2025
I completed the Medical Front Office Administration Specialist program through MedCerts to strengthen my administrative and client service skill set in a structured, professional environment. This training focused on key front office operations including patient scheduling, records management, data entry, and effective communication within a healthcare setting.
Through the program, I gained experience in managing high-volume administrative tasks, maintaining accurate and confidential records, and providing excellent customer service in fast-paced environments. The certification also reinforced my ability to use systems and processes efficiently, which translates well into remote administrative and operations roles.
This experience complements my background in banking and administration by adding a strong foundation in organization, compliance, and client coordination.
Timeline
Administrative Assistant
Class 101 Blackwater
10.2025 - Current
Financial Center Manager
Hancock Whitney Bank
02.2023 - 01.2025
Personal Banker
Wells Fargo
10.2019 - 02.2023
Lead Teller
Wells Fargo
02.2016 - 10.2019
Bachelor of Arts - Business Administration And Management
Troy University
High School Diploma -
Success Academy