Elizabeth Prock
Modesto
Summary
Results-driven professional with 10+ years of experience in customer service, project coordination, and financial management. Skilled in organizing workflows, managing budgets and transactions, and ensuring accuracy and compliance in fast-paced environments.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Project Manager
City Signs
Modesto
09.2021 - 03.2025
- Prepared estimates and purchase orders, processed invoices and payments through QuickBooks, and maintained accurate financial records
- Coordinated across department teams to ensure timelines, deliverables, and quality standards were consistently met
- Managed project schedules and workflow using Asana and Pipedrive to maintain organization and accountability
- Scheduled appointments using a multi-line telephone
- Provided consistent communication and status updates to clients to ensure a smooth, on-time delivery
- Led team meetings to discuss project progress and address challenges
Lead Sales Associate
PetSmart
Modesto
04.2016 - 09.2021
- Processed high-volume cash, credit, and debit transactions accurately while providing exceptional customer service at checkout
- Balanced cash drawers, performed opening and closing register procedures, and ensured proper cash handling compliance
- Resolved customer concerns professionally while maintaining a positive attitude
- Supported inventory counts, price updates, and loss prevention efforts
- Assisted leadership with daily operations, shift coordination, and task delegation to maintain workflow efficiency
Telemarketer
TeleContact Resource Services
Riverbank
12.2016 - 07.2017
- Conducted outbound calls to potential clients for service awareness.
- Provided detailed information about services to engage customer interest.
- Documented customer interactions using CRM software for accurate records.
- Managed follow-up communications to maintain client engagement and satisfaction.
Waitress
Velvet Grill and Creamery
Modesto
06.2015 - 04.2016
- Managed multiple tables efficiently with strong attention to detail and time management
- Processed cash, credit, and debit transactions accurately, balanced receipts, and followed proper cash-handling procedures
- Provided exceptional customer service in a fast-paced dining environment while maintaining cleanliness, organization, and safety standards
- Handled customer complaints and resolved issues promptly and professionally
Education
Certificate of Completion - Administrative Medical Clerk
Stellar Career College
Modesto, CA 04.2021 - 08.2021
Health Sciences -
Cal State East Bay
Hayward, CA 09.2014 - 05.2015
Skills
- Project Management
- Strong Communication
- Multi-line Telephone
- Problem Solving
- Client relations
- Outlook
- Quickbooks
- Microsoft Office
Timeline
Project Manager
City Signs
09.2021 - 03.2025
Certificate of Completion - Administrative Medical Clerk
Stellar Career College
04.2021 - 08.2021
Telemarketer
TeleContact Resource Services
12.2016 - 07.2017
Lead Sales Associate
PetSmart
04.2016 - 09.2021
Waitress
Velvet Grill and Creamery
06.2015 - 04.2016
Health Sciences -
Cal State East Bay
09.2014 - 05.2015