Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Ramirez

Cicero,IL

Summary

Focused Bilingual Customer service professional skilled in building customer relationship development and sales for over 10+ years. Accomplished in providing unsurpassed support to demanding customers. I am seeking to provide exceptional service within a reputable organization.

Overview

15
15
years of professional experience

Work History

Cleaning Assistant/ Alcohol Picker

SCSI
11.2024 - 01.2026
  • Maintained cleanliness and organization of assigned areas to ensure hygienic environment.
  • Operated cleaning equipment, including floor buffers and industrial vacuums, to enhance efficiency.
  • Collaborated with team members to execute daily cleaning schedules effectively.
  • Trained new staff on safety protocols and proper use of cleaning tools and chemicals.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Mopped and vacuumed floors to remove residue and restore finished appearance.

AGENT SUPPORT

BEST BUY
11.2015 - 04.2022
  • Helped drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for customer needs both in person and maintaining customer support with a high volume of calls
  • Provided positive, timely engagements with customers during the check-in and checkout process
  • Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps
  • Monitoring queues and providing accurate status updates
  • Exhibited strong teamwork skills by applying effective communication with partners and team members
  • Exhibited strong multi-tasking skills to ensure a positive customer environment
  • Worked in Warehouse performing shipping and receiving task to ensure customers received correct purchased merchandise.

DIETARY AIDE

ALDEN GARDENS
05.2011 - 11.2015
  • Assured that all Dietary procedures were followed in accordance with established policies.
  • Maintained the care and use of supplies, equipment, and appearance of work areas in a clean, sanitary, and orderly fashion.
  • Assist in preparation and served meals per schedule
  • Ensured quality service and care of Residents by delivering food carts to correct designated areas.

Education

HIGH SCHOOL DIPLOMA - undefined

Morton East High School
06.2008

Skills

Proficient in MS Word

Timeline

Cleaning Assistant/ Alcohol Picker

SCSI
11.2024 - 01.2026

AGENT SUPPORT

BEST BUY
11.2015 - 04.2022

DIETARY AIDE

ALDEN GARDENS
05.2011 - 11.2015

HIGH SCHOOL DIPLOMA - undefined

Morton East High School
Elizabeth Ramirez