Elizabeth Ramirez
Cicero,IL
Summary
Focused Bilingual Customer service professional skilled in building customer relationship development and sales for over 10+ years. Accomplished in providing unsurpassed support to demanding customers. I am seeking to provide exceptional service within a reputable organization.
Overview
15
15
years of professional experience
Work History
Cleaning Assistant/ Alcohol Picker
SCSI
Maywood, IL
11.2024 - 01.2026
- Maintained cleanliness and organization of assigned areas to ensure hygienic environment.
- Operated cleaning equipment, including floor buffers and industrial vacuums, to enhance efficiency.
- Collaborated with team members to execute daily cleaning schedules effectively.
- Trained new staff on safety protocols and proper use of cleaning tools and chemicals.
- Used time management and efficient cleaning methods to meet deadlines.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
AGENT SUPPORT
BEST BUY
11.2015 - 04.2022
- Helped drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for customer needs both in person and maintaining customer support with a high volume of calls
- Provided positive, timely engagements with customers during the check-in and checkout process
- Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps
- Monitoring queues and providing accurate status updates
- Exhibited strong teamwork skills by applying effective communication with partners and team members
- Exhibited strong multi-tasking skills to ensure a positive customer environment
- Worked in Warehouse performing shipping and receiving task to ensure customers received correct purchased merchandise.
DIETARY AIDE
ALDEN GARDENS
05.2011 - 11.2015
- Assured that all Dietary procedures were followed in accordance with established policies.
- Maintained the care and use of supplies, equipment, and appearance of work areas in a clean, sanitary, and orderly fashion.
- Assist in preparation and served meals per schedule
- Ensured quality service and care of Residents by delivering food carts to correct designated areas.
Education
HIGH SCHOOL DIPLOMA - undefined
Morton East High School
06.2008
Skills
Proficient in MS Word
Team collaboration
High Ability to multi-task
Communication Skills
Spanish
Customer Service
Exceeds goals and expectations
Typing (5years)
Negotiation
Reporting and documentation
Timeline
Cleaning Assistant/ Alcohol Picker
SCSI
11.2024 - 01.2026
AGENT SUPPORT
BEST BUY
11.2015 - 04.2022
DIETARY AIDE
ALDEN GARDENS
05.2011 - 11.2015
HIGH SCHOOL DIPLOMA - undefined
Morton East High School