Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Ramos

Houston,TX

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.

Overview

4
4
years of professional experience

Work History

Customer Service Assistant

Premium Cabinets
10.2018 - 04.2022
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Responded to customer calls and emails to answer questions about products and services.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Delivered prompt service to prioritize customer needs.

Cashier

Aramark
09.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Retail Store

Cacao Chocolate
05.2019 - 02.2020
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Pace High School
Pflugerville, TX
06.2013

Skills

  • Preservation Methods
  • Complex Transactions
  • Understanding Customer Needs
  • Cash Register Operations
  • Merchandise Orders and Exchanges
  • Inbound and Outbound Calling
  • Client Needs Assessment
  • Checking Warranties
  • Performance Feedback

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Aramark
09.2020 - 05.2021

Retail Store

Cacao Chocolate
05.2019 - 02.2020

Customer Service Assistant

Premium Cabinets
10.2018 - 04.2022

High School Diploma -

Pace High School

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Elizabeth Ramos