Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Elizabeth Ramos

Queens,NY
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb

Summary

Multi-talented Support Specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing over 16 years of experience in market and customer support.

Overview

17
17
years of professional experience

Work History

Market Support Specialist

Astound Broadband
L.I.C, NY
11.2007 - 06.2023
  • Responded promptly to customers' concerns and coordinated swift resolutions to handle service issues.
  • Maintained in-depth knowledge of equipment\product services, products and policies to offer customers best-in-class support.
  • Tracked customer support cases and followed up on complex issues to correct problems.
  • Documented known solutions to improve teams' handling of complaints and help back-end teams correct systemic problems.
  • Processed payments for services rendered accurately and efficiently.
  • Maintained accurate records of customer transactions including purchase orders and invoices.
  • Performed basic troubleshooting on equipment or systems to resolve minor technical issues quickly and effectively.
  • Responded to user inquiries about hardware and software, explaining features and resolving questions.

Kiosk Manager

Wireless Advocates
Brooklyn, NY
08.2006 - 11.2007
  • Managed sales team to maximize sales revenue and exceed corporate goals.
  • Trained new staff on operating procedures, safety protocols, and customer service standards.
  • Maintained accurate records of inventory levels and transactions.
  • Developed strategies to increase sales volume at each kiosk location.
  • Managed scheduling for all staff members assigned to the kiosks team.
  • Fostered positive working relationships with business leaders, vendors and customers.

Education

Some College (No Degree) - Fashion Merchandising

Fashion Institute of Technology, New York, NY

Skills

  • Data Compiling
  • Troubleshooting and Diagnostics
  • Call Management
  • Support Services
  • Customer service support
  • Staff Management
  • Budgeting
  • Improvement initiatives
  • Sales expertise
  • Customer Relations
  • Training and mentoring
  • Team Building
  • Goals and performance
  • Bank deposit procedures
  • Opening and closing procedures
  • translation
  • Account management
  • Complaint resolution
  • Training development aptitude
  • Money handling abilities
  • Technical Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Market Support Specialist - Astound Broadband
11.2007 - 06.2023
Kiosk Manager - Wireless Advocates
08.2006 - 11.2007
Fashion Institute of Technology - Some College (No Degree), Fashion Merchandising

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Elizabeth Ramos