Elizabeth Ramos
Graham,TX
Summary
Highly-motivated employee with desire to take on new challenges. Hard worker with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Teller/Supervisor backup
Ciera Bank
Graham, Texas
01.2024 - Current
- Balance drawer during the day and end of shift
- Review and override for tellers on items requiring supervisor approval
- Properly verifying customers with their SSN or Driver License before anything
- Ensure I am meeting Federal Regulations and Ciera Bank policies
- Help our customers fill out a withdraw/deposits slips when needed
- Review, scan, and index account documents into proper files
- Change maintenance forms when needed and properly changing it on the CIF and individual accounts
- Complete CTR’S, Out of Patterns and Hold Notices when needed and submit to proper department
- Answer phone calls in a professional manner to assist our customers
- Resolved customer complaints and issues to enhance overall satisfaction.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Developed and maintained strong relationships with customers
- Managed cash handling processes to maintain compliance with security measures.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Provide additional services when needed such as (print bank statements, order checks, provide balances, order new cards, raise debit card limits, etc.)
- ATM remote balance
- Run back counter transactions
- Review previous day’s work to ensure it has been posted to the right account
Cashier
United Supermarket
Graham, Texas
06.2019 - 08.2021
- Promoted as a cashier by demonstrating accountability, collaboration, and customer-focused service.
- Help customers complete purchases, locate items, and join rewards program
Education
Graham High School
Graham, TXSkills
- Fluent - in English and Spanish
- Problem-solving skills
- Communication skills
- Responsible
- Hard worker
- Active listening
- Microsoft office skills
- Telephone skills
- Multitasking
- Attention to detail
- Time management
- Technology skills
- Teamwork
- Customer service
- Confidentiality
- Cash-handling
- Honesty
- Patience
Languages
English
Full Professional
Spanish
Full Professional
Certification
- GED- High School Diploma
Timeline
Teller/Supervisor backup
Ciera Bank
01.2024 - Current
Cashier
United Supermarket
06.2019 - 08.2021
Graham High School