JULIANA FLORES
Freehold,NJ
Overview
7
7
years of professional experience
Work History
Bank Teller/Supervisor
TD Bank
12.2022 - 06.2025
- Responsible and accountable for my cash drawer including maintaining appropriate cash limits and securing cash at all times
- Engaged with customers positively and maintains a clean and organized store, adapting to various store duties to ensure effective operation
- Developed and maintained a thorough understanding of all products and promotions to effectively assist customers with their inquiries and purchases.
- Ensured operational guidelines, rules, and regulations were followed, verifying account balances, cashed approved checks, and balancing Daily Cash
- Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Medical Assistant
Garden State Neurology
09.2020 - 12.2022
- Ability to multitask in an extremely busy office environment
- Demonstrates ability to care for and communicate well with all patients, doctors, and coworkers
- All aspects of patient care, procedures, phones, and duties as assigned
- Adherence to all policies and procedures, including confidentiality, safety and attendance
- Use medical software to keep patients’ information concealed.
Brand Representative
Hollister Co.
10.2018 - 08.2020
- Provide friendly customer service
- Handle money, transactions and returns
- Monitor customer preferences to determine most effective way to achieve customer satisfaction
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Handled training of new employees
Education
Associate in Science (A.S.) - Business Administration
Brookdale Community College
Lincroft, New JerseySkills
- Excellent communication skills both verbal and written
- Strong work ethics, personal integrity and character, positive attitude, enthusiasm, competitive drive, and self-motivation
- Ability to operate independently and proactively, prioritize, multi-task, and manage time effectively
- Bilingual (Fluent in English and Spanish)
- Strong knowledge of Microsoft Office
- Customer relationship building
- Staff training and development
LANGUAGES
Spanish
Bilingual
Timeline
Bank Teller/Supervisor
TD Bank
12.2022 - 06.2025
Medical Assistant
Garden State Neurology
09.2020 - 12.2022
Brand Representative
Hollister Co.
10.2018 - 08.2020
Associate in Science (A.S.) - Business Administration
Brookdale Community College