Summary
Overview
Work History
Education
Skills
Timeline
Generic

Salma Fierro

Houston,TX

Summary

With a genuine and nurturing nature, combined with a professional and ambitious approach, I possess the primary skills needed in my field; interpersonal, management and excellent leadership skills. Additionally, customer service and problem-solving are part of my skill set, with proficiency in organization. Experience of interacting with diverse populations has given me in-depth understanding and awareness of differences in both individuals and organizations.

Overview

6
6
years of professional experience

Work History

Universal Membership Representative as Webb/Backup

01.2022 - Current
  • Assisted hundreds of members with the GLIA system, through live chat, audio chat and video chat.

Bilingual Call Center Representative

Gulf Coast Educators Federal Credit Union
07.2020 - 01.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure
  • Processed member transactions, including deposits, withdrawals, and loan payments
  • Informed each individual member about products and services
  • Conducted each transaction accurately and efficiently
  • Managed large amounts of inbound and outbound calls in a timely manner
  • Identified the needs of customers, researched and provided solutions as well as alternatives
  • Educated customers about billing, payment processing and support policies and procedures.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

ITM and Virtual Teller

Gulf Coast Educators Federal Credit Union
10.2019 - 07.2020
  • Greeted customers with a positive attitude and directed them accordingly
  • Assisted customers by processing transactions, such as deposits, withdraws and cashier checks
  • Ensured each member received prompt assistance when handling the ATM machine manually
  • Used the ALKAMI System to verify mobile check deposits and identified fraudulent checks.

Lobby Teller

Gulf Coast Educators Federal Credit Union
03.2019 - 10.2019
  • Ensured member satisfaction and retention by providing impeccable customer service
  • Lead the review of online membership applications for prospects
  • Assisted members to open accounts, as in minor account, business account and IRA accounts.

Education

South Houston High School
06.2016

Skills

  • Customer confidentiality
  • Fluent in English and Spanish
  • Experienced in interpersonal relations
  • Attention to detail
  • Excellent time management
  • Proficient in MS Office and Outlook

Timeline

Universal Membership Representative as Webb/Backup

01.2022 - Current

Bilingual Call Center Representative

Gulf Coast Educators Federal Credit Union
07.2020 - 01.2022

ITM and Virtual Teller

Gulf Coast Educators Federal Credit Union
10.2019 - 07.2020

Lobby Teller

Gulf Coast Educators Federal Credit Union
03.2019 - 10.2019

South Houston High School
Salma Fierro