Elizabeth Reeves

Training Cashiers,Scheduling all cashiers and lot loaders,counting down all cashier registers, Writing all cashiers Evaluations monthly as well as sitting down with each of them to read and discuss each one’s performance. As Front End Mgr:Heavy customer service concerning Return Desk,Customer Service Desk,Front end registers. Dept. Mgr:ordering merchandise, scheduling my team for proper coverage,customer service,inventory control of my department,displays,price signings,stocking merchandise ,employees evaluations.As receiving mgr.I was in charge of scheduling delivery truck lines to deliver merchandise,getting them unloaded in a timely manner,checking merch. In against invoices,putting merchandise in computer by received invoices, accurate inventory control of all received merchandise.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Supervised guests at front counter, answering questions regarding products.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Optimized checkout process to reduce wait times, improving customer satisfaction scores.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.