Elizabeth Reffitt
Middletown, OH,Ohio
Overview
11
11
years of professional experience
Work History
Property Manager/ Community Director
Treplus Communities
Centerville, Ohio
10.2022 - Current
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Collected monthly assessments, rental fees, deposits and payments.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Handled resident complaints and expedited maintenance requests.
Business Manager
Hills Property Management
Mason, Ohio
02.2019 - 10.2022
- Interpreted trends and other sales analysis data to assist senior management.
- Used variety of software packages to support sales functions.
- Collected monthly assessments, rental fees, deposits and payments.
- Exercised direct supervision over property staff.
- Met with prospective tenants to show property and assess applications or sign leases.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Facilitated tenant paperwork processing and verification.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Completed lease applications and verifications, notifying prospects of results.
Leasing Agent
Village Green Apartments
Blue Ash , OH
01.2016 - 02.2019
- Contacted and followed up with tenants on renewal notices.
- Maintained accurate records of correspondence with and from tenants.
- Conducted background checks on applicants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Oversaw daily operations, maintenance and administration of various properties.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Experienced in dealing with new construction, luxury apartments, condominiums and over-55 communities.
- Increased occupancy through dynamic marketing initiatives.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Team Manager
GE Finance
Kettering, OH
01.2014 - 01.2016
- Initiated training sessions and coached employees to develop effective staff.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Set goals for performance and deadlines to comply with company plans and vision.
- Followed up on legal claims to update and verify status or patients' of outcome and obtain due payments.
- Resolved balance errors using accounting software.
- Placed outbound collections calls daily.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Contacted customers and explained debt management to encourage timely debt payments.
- Acquired credit reporting data for new and existing customers.
- Resolved billing discrepancies and customer credit issues.
Education
Certificate - Medical Assisting- Certificate
South Western Medical
Carlisle Ohio06-2007
High School Diploma -
Monroe High
Monroe, OH03-2005
Skills
- Business Administration
- Staff Management
- Database Management
- Property Management
- Contract Negotiation
- Tenant relations
- Business Development
- Payment Collection
- Tenant and eviction laws
- Fair housing mandates
- Financial budgeting and reporting
- New Construction
- Skilled multi-tasker
- Knowledge of leasing and market conditions
- Lease Renewals
- Leasing and sales
- Marketing and advertising
- Administrative Support
- Multi-family property management
- Maintenance knowledge
- Customer service-focused
Affiliations
- Event Planning
- New Construction Leasing and Networking
Languages
Spanish
Limited
Accomplishments
- Fairhousing certificate yearly with Willis Law
Timeline
Property Manager/ Community Director
Treplus Communities
10.2022 - Current
Business Manager
Hills Property Management
02.2019 - 10.2022
Leasing Agent
Village Green Apartments
01.2016 - 02.2019
Team Manager
GE Finance
01.2014 - 01.2016
Certificate - Medical Assisting- Certificate
South Western Medical
High School Diploma -
Monroe High