Jessica Cuello
Norcross,GA
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
17
17
years of professional experience
Work History
Community Property Manager
Asset Living
Marietta, GA
08.2019 - Current
- Communicated effectively with owners, residents, and on-site associates.
- Collaborated with local authorities to address neighborhood concerns and uphold positive relations between the property management team and surrounding community members.
- Maintained an up-to-date knowledge of industry trends – applying innovative practices in property management where applicable.
- Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
- Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Generated revenue growth by marketing available properties effectively and securing new tenants quickly.
- Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
- Negotiated favorable contracts with vendors, resulting in cost savings for the community.
- Conducted thorough property inspections to maintain safety standards and identify necessary repairs.
- Organized regular community events to build connections among residents and enhance their living experience.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
Assistant Community Manager
SMP/Westdale Management
Norcross, GA
07.2016 - 08.2019
- Responsible assisting community manager for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community
- Performing any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting records
- Train, coach and assist leasing agent with demonstrating community and apartments and applying product knowledge to client’s needs by communicating the features and benefits; close the sale.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Managed volunteer programs focused on providing community services to underserved populations.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Fielded inquiries from current and potential community members about property and community offerings.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
Call Center Agent
Nearshore Call Center
Dominican Republic
01.2015 - 07.2016
- Efficiently handle both inbound and outbound phone calls, respond to emails, and handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints, provide customers with product and service information, enter new customer information into system, update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues, and route calls to appropriate resource, and follow up customer calls where necessary
- Document all call information according to standard operating procedures, complete call logs, and produce call reports.
- Cross-trained and provided backup support for organizational leadership.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
Leasing Professional
GFI/SMP Management
Norcross, GA
05.2014 - 10.2014
- Greet prospects and qualify by covering all criteria
- Record all telephone and in-person visits on appropriate reports
- Demonstrate community and apartments and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale
- Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
- Follow up with applicant regarding status
- Ensure apartment is ready for resident to move-in on agreed date
- Distribute and follow-up on renewal notices
- Represent the company in a professional manner at all the times.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Assistant Manager
Acceptance Now
Buford, GA
11.2013 - 05.2014
- Manage day to day store operations including but not limited to problem solving, finding and full filling customer needs, writing and going over contracts for both new and existing customers, interacting with customers both face to face and over the phone, making collection calls, creating and organizing customer files, reviewing and paying store invoices, receiving and processing customer payments, and assisting store manager on any business need.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Lead Teller
Wells Fargo Bank
Norcross, GA
03.2010 - 07.2013
- Manage the teller service function to ensure prompt and efficient transaction processing and the generation of sales through quality referrals
- Establish sales referral and service goals
- Assisted Service Manager on all responsibilities that include Mentor and coach team members on a daily basis to achieve individual goals
- Ensure that all audit and operational regulations and guidelines are in compliance
- Assist management with schedule to avoid conflicts and break in service to our customers
- Delegate tasks to other team members to ensure all day to day tasks are complete prior to closing
- Anticipate and recognize customer issues, complaints and or problems and facilitates the resolution of these issues
- Complete service requests for customers who walk in and or telephone the bank
- Help customers access safe deposit boxes efficiently
- Process mail and wires efficiently.
- Received loan and utility payments, sending funds to correct destinations.
- Introduced customers to other bank team members to help meet financial needs.
- Educated customers on online banking and mobile banking applications.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
Shift Manager
McDonalds
Buford, GA
04.2008 - 03.2010
- Managed people, product, and equipment to execute outstanding quality service and cleanliness on my assigned shifts
- Observed proper sanitation procedures
- Able to deliver optimum business results during shifts and assigned areas
- SERV safe certified through the company to ensure knowledge with all food prep and handling procedures
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- All employees were to serve customers within a 90 second window for completion on orders
- During my shifts I assisted with many customer interactions to ensure service and food delivery satisfaction
- Oversight on preparing all cash shipments and orders.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Cashier
Forever 21
Buford, GA
12.2007 - 04.2008
- Managed day to day operations of the store including handling of business calls, inventory, running a cash register and stock procedures
- Helping all customers from beginning to end to ensure they received great customer service
- Assist store management with all closing procedures which include counting all cash drawers, preparing deposits, making sure that the store is clean, and all clothes and displays are in place for the following business day.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Built relationships with customers to encourage repeat business.
Ride Operator
Bush Gardens
Tampa, FL
10.2006 - 08.2007
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
- Monitored passengers and ride operations and enforced safety regulations.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Handled routine maintenance tasks such as cleaning ride vehicles or applying lubricants as needed for smooth operations daily basis.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
Real State Course -
Metro Brokers Academy
Duluth, GA01.2017
Medical Assistant -
Gwinnett College
Lilburn, GA01.2011
H.S. Diploma -
C. Lion King High School
Tampa, FL01.2007
Skills
- Business Administration
- Property Marketing
- Financial reporting and analysis
- Building operations
- Property Inspections
- Team leadership and supervision
- Project management proficiency
- Rent collection
- Capital Projects Management
- Fair housing regulations knowledge
- Office Staffing
- Vendor Relationship Management
- Decision-Making
- Customer service-focused
- Property Management
- Tenant relations
- Codes Compliance
- Maintenance Scheduling
- Critical Thinking
- Property Service Contract Administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Community Property Manager
Asset Living
08.2019 - Current
Assistant Community Manager
SMP/Westdale Management
07.2016 - 08.2019
Call Center Agent
Nearshore Call Center
01.2015 - 07.2016
Leasing Professional
GFI/SMP Management
05.2014 - 10.2014
Assistant Manager
Acceptance Now
11.2013 - 05.2014
Lead Teller
Wells Fargo Bank
03.2010 - 07.2013
Shift Manager
McDonalds
04.2008 - 03.2010
Cashier
Forever 21
12.2007 - 04.2008
Ride Operator
Bush Gardens
10.2006 - 08.2007
Real State Course -
Metro Brokers Academy
Medical Assistant -
Gwinnett College
H.S. Diploma -
C. Lion King High School