Elizabeth Reppeto
Salem,OR
Summary
Client-focused Human Services Specialist with skills needed to properly explain programs, policies, and procedures to clients of all cultures and ethnicities. Determined employee with over 10 years of experience analyzing data to determine client eligibility. Successfully establishing working relationships with clients, community resources and other agency staff.
Overview
26
26
years of professional experience
Work History
Public Service Representative 4 Lead
Oregon Department of Human Services
07.2024 - Current
Landlord
Self-employed
10.1998 - Current
Human Services Specialist 4 Lead
Oregon Department of Human Services
01.2021 - 07.2024
Human Services Specialist 3
Oregon Department of Human Services
12.2019 - 12.2000
Human Services Specialist 2
Oregon Department of Human Services
10.2014 - 11.2019
Customer Service Representative– Eligibility Team
Cover Oregon
12.2013 - 10.2014
Medicare Performance Integrity Analyst II and Trainer Lead
Cambia
01.2007 - 08.2012
Education
Associate of Applied Science - Business Administration
Portland Community College
Portland, OR06.1992
Associate of Applied Science - Accounting
Portland Community College
Portland, OR06.1992
Skills
- Skill in navigating ONE Applicant Portal and ONE Mobile
- 10 years experience determining eligibility in ONE
- Proficient in Microsoft programs
- Proficient in OpenScape phones
- Experience with identifying trends and bugs
- Ability to collaborate and facilitate meetings
- 10 years explaining detailed complex rules and procedures
- Excellent written and verbal communication
- Skill in working effectively with other teams
- Experience in lead duties with technical training and coaching
- Cross-cultural sensitivity
- Complaint handling
- Teamwork and collaboration
- Time management
Education Certificates
- National Career Readiness Certificate, Gold, RTZQX3DR5JV8
Skills and Experience
- Skill in navigating ONE Applicant Portal and ONE Mobile
- 10+ years experience determining eligibility in ONE
- Proficient in Microsoft programs and OpenScape phones
- Experience with identifying trends and bugs
- Ability to collaborate and facilitate meetings with internal and external partners
- 10+ years explaining detailed complex rules and procedures
- Excellent written and verbal communication
- Skill in working effectively with other teams, policy analysts, subject matter experts, and vendors
- Experience in lead duties with technical training and coaching
Timeline
Public Service Representative 4 Lead
Oregon Department of Human Services
07.2024 - Current
Human Services Specialist 4 Lead
Oregon Department of Human Services
01.2021 - 07.2024
Human Services Specialist 3
Oregon Department of Human Services
12.2019 - 12.2000
Human Services Specialist 2
Oregon Department of Human Services
10.2014 - 11.2019
Customer Service Representative– Eligibility Team
Cover Oregon
12.2013 - 10.2014
Medicare Performance Integrity Analyst II and Trainer Lead
Cambia
01.2007 - 08.2012
Landlord
Self-employed
10.1998 - Current
Associate of Applied Science - Business Administration
Portland Community College
Associate of Applied Science - Accounting
Portland Community College
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