Tiffany Tweten
Summary
An Experienced Orthodontic Assistant with in-depth knowledge of the dental industry. Excellent problem solving skills credited to 5 years of clinical experience. Looking to utilize my orthodontic training as well as my understanding of Aligner Therapy and other digital solutions to help further the success of Solventum products and continue to apply my skills on the field and in a corporate environment.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Solventum Dental Solutions/Formally 3M Oral Care
02.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Green Belt Certified with continued process improvement projects.
- Yearly accolades from Doctors and cross functional teammates. I take great pride in my dedication to our products and helping others.
- Trained in each member of the Clinician Support Team. Updated and created training material so that each member is proficient.
- Maintain and grew a high level of experience in different software platforms such as; Oral Care Portal, Digital Design Suite, Aplus/billing, Manufacturing, and different scanner functions/pairing. Extremely knowledgeable in troubleshooting all scanners, and browsers so that Doctors are able to navigate seamlessly.
- Steadfast in innovative ideas and giving Doctors and cross functional Teammates different treatment planning options based on my Orthodontic experience.
Dental Assistant
Lakes Orthodontics
09.2015 - 01.2018
- Extensive training with digital software, Experience with ITero scanner for Invisalign, Ordering of supplies for office, managed online sites and formed trusted relationships with sales reps
- Performed expanded functions and developed new innovative ideas for appliances and bonding techniques
- Trained in new employees and created helpful material guides for product use and OSHA regulations
- Sterilized rooms and prepped equipment and instruments for procedures daily. Maintained a high level of patient experience and care
Dental Assistant
Orthodontic Care Specialists
09.2013 - 01.2015
- Gained knowledge working with 10 different Orthodontist and learning their treatment planning techniques
- Performed all expanded functions associated with Orthodontics and mastered bonding different types of appliances and lingual retainers.
- Provided excellent patient care
- Was trusted with training new employees and interns.
Education
Bachelor of Business Management -
University of River Falls
River Falls, WI05.2026
Dental Assistant License -
Century College
Saint Paul, MN05.2013
High School Diploma -
Park High School
Cottage Grove, MN06.2012
Skills
- Dedicated to the success of Solventum Products
- Builds trusted relationships
- Punctual and efficient
- Leads with integrity and dedication
- Strong expertise in navigating multiple applications while having the Customer on the line
- Knowledgeable with the functions of Aligners, Digital Bonding Trays, Filtek Matrix, Ordering, Manufacturing, and demonstrations through the Oral Care Portal
- Strong process improvement mindset with creative, and innovative ideas
- I pride myself on my positive and optimistic spirit that I bring into my work daily
Professional Development
- 2013-2024, CPR: Certified, maintained my training
- Yearly attendance at the Star of the North Dental Convention, maintained CE courses In OSHA
- GreenBelt Certified 2019 - Completed and lead projects that have improved cross functional work flows.
- 2019-2022 - Fostered a relationship with Cristo Rey High School staff members and students. Collaborated with students to build their corporate experience on campus and virtually. Trained multiple students in on Clinician Support duties. Helped build their resume and taught students valuable skills to take forward into the work place.
Timeline
Customer Service Representative
Solventum Dental Solutions/Formally 3M Oral Care
02.2018 - Current
Dental Assistant
Lakes Orthodontics
09.2015 - 01.2018
Dental Assistant
Orthodontic Care Specialists
09.2013 - 01.2015
Bachelor of Business Management -
University of River Falls
Dental Assistant License -
Century College
High School Diploma -
Park High School
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