Elizabeth Reveles

• Enhanced teamwork within the unit through active participation in staff meetings, training sessions, and mentoring new staff members.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected room deposits, fees, and payments.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Trained new team members on company procedures, customer service and issue resolution.

My responsibilities included meeting and greeting patients, checking them in, and processing paperwork. I also entered new patients into the computer system, created their files, and filed documents in their medical records. Answering phones and performing other clerical duties as assigned were also part of my job description. I am proficient in all the software required for these tasks. I have excellent interpersonal skills and am able to maintain a positive attitude even in stressful situations. I am also a highly organized and efficient worker, and I am confident that I can handle the demands of this position.

In this role, I provided exceptional customer service to all members by answering a high volume of inbound and outbound calls in a timely manner. responding to all communications coming to Member Services in the form of email, fax, letters, and phone calls, and ensure that all member communications are responded to in a timely manner. prioritized and flex my workload as new communications and tasks are submitted. identified callers needs, clarify information, research every issue, and provide solutions and/or alternatives whenever possible. kept records of all conversations in our call center database entered in a comprehensible way.