Elizabeth Reynolds
Fort Lauderdale
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative (WFH)
PMG Solutions
03.2022 - 03.2025
- Navigated computer systems (CRM) efficiently to access information quickly, providing accurate responses during customer interactions.
- Managed high volume of incoming calls for efficient problem-solving and technical support, ensuring positive client experiences.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
Sortation Associate
Amazon
08.2019 - 03.2022
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
Customer Service Representative
Teleperformance
03.2019 - 03.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative (WFH)
RMP Credit Solutions
08.2015 - 03.2019
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Business Administration - Accounting
Barry University
05.2018
Diploma -
South Plantation High School
06.2017
Skills
- CRM & Firewall software navigation
- Typing speed: 55 WPM
- Data entry
- Payment processing
- Technical support
- Live chat support
- Shipping and logistics
- Information security
- Fluent in multiple languages (English and Creole)
Timeline
Customer Service Representative (WFH)
PMG Solutions
03.2022 - 03.2025
Sortation Associate
Amazon
08.2019 - 03.2022
Customer Service Representative
Teleperformance
03.2019 - 03.2020
Customer Service Representative (WFH)
RMP Credit Solutions
08.2015 - 03.2019
Bachelor of Business Administration - Accounting
Barry University
Diploma -
South Plantation High School
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