Angel Ward
Newark
Summary
Highly motivated, self-directed professional with major customer service experience and skills; computer literate (MS Word, Excel, Outlook); has exhibited success in selling skills and sales development; a consummate team player who completes assigned task with minimal supervision; energetic and flexible in delivering quality output Authorized to work in the US for any employer
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative (WFH)
GCS
Queens, NY
09.2025 - 04.2026
- Take incoming request to book transportation for disabled passengers.
- Assist with locating scheduled rides, including canceling rides and booking for other transportation options
- Liaised with customer service department address any concerns or complaints related transportation services
- Managed high-volume calls while maintaining quality standards and customer satisfaction.
Customer Service Representative (WFH)
Maximus
Newark, NJ
09.2024 - 03.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Retail Merchandiser
Hallmark
Newark, NJ
09.2023 - 09.2024
- Stock cards daily
- Put up seasonal cards and accessories
- Kept all store card section neat and professional.
Retail Merchandiser
Driveline Retail Merchandising
Newark, NJ
10.2022 - 09.2023
- Perform reset for retail store.
- Perform promotion displays.
- Perform inventory for products needed
Customer Service Representative (WFH)
Alorica
Newark, NJ
01.2022 - 07.2022
- Assisted customers with a warm and professional attitude
- Resolved customer information and complaints
- Responded to claim inquiries
- Responsible for tracking and maintaining inventory
Customer Service Representative (WFH)
Maximus Call Center
Newark, NJ
09.2021 - 11.2021
- Assisted customers with questions
- Wrote call center scripts
- Managed customer accounts
- Assisted with technical support duties
Customer Service Representative
EZPASS
Newark, NJ
04.2021 - 07.2021
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Assisted customers with a warm and professional attitude
- Managed customer accounts
- Handled billing issues and order inquiries
Cashier
Home Depot
Newark, NJ
10.2018 - 04.2021
- Worked register
- Kept work area clean
- Calculated payments
Amazon fulfillment warehouse
08.2018 - 10.2018
- Prepared merchandise for delivery
Education
Medical Billing & Coding - Online course
University of Phoenix
02-2025
High school diploma - undefined
American Institute of PS
Newark, NJ01-2023
Skills
- Windows
- Merchandising
- Customer support experience within healthcare industry
- Billing issue inquiries
- Communication skills
- Data entry
- Microsoft Word
- HIPAA
- Customer service
- Microsoft Office
- CRM software
- Microsoft Excel
- Medical records
- Technical support
- Medical terminology
- Call center agent experience
- Active listening
Certification
- Medical Billing Certification
- Life & Health Insurance License
Timeline
Customer Service Representative (WFH)
GCS
09.2025 - 04.2026
Customer Service Representative (WFH)
Maximus
09.2024 - 03.2025
Retail Merchandiser
Hallmark
09.2023 - 09.2024
Retail Merchandiser
Driveline Retail Merchandising
10.2022 - 09.2023
Customer Service Representative (WFH)
Alorica
01.2022 - 07.2022
Customer Service Representative (WFH)
Maximus Call Center
09.2021 - 11.2021
Customer Service Representative
EZPASS
04.2021 - 07.2021
Cashier
Home Depot
10.2018 - 04.2021
Amazon fulfillment warehouse
08.2018 - 10.2018
High school diploma - undefined
American Institute of PS
Medical Billing & Coding - Online course
University of Phoenix