Elizabeth Ridgway
Warren
Summary
A people- and service-oriented leader with a positive attitude and a remarkable work ethic. An encouraging manager and analytical problem-solver who excels in team building, leading, and motivating others. Exceptional customer relations aptitude and strong relationship-building skills contribute to the success of any organization. Proficient in using independent decision-making skills and sound judgment, consistently making positive impacts on company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Department Supervisor With Keys
Lowes Home Improvement
07.2021 - Current
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Processed cash, credit, debit, and check payments
- Trained and mentored new employees
Flooring Sales Specialist
Lowes Home Improvement
01.2016 - 07.2021
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Maintained in-depth understanding of all available brands and types of flooring available to customers
- Assisted customers with selecting appropriate floor types and styles
Black Elementary
09.2019 - 12.2019
- Elementary Special Education
- 30 Hours of Observation
- Aid in preparing and delivering lessons
- Retelling literacy practice
- Running Record Assessment
Franklin High School
01.2019 - 05.2019
- US History
- 10 Hours of Observation
- Aid in preparing and delivering a lesson
- Focus: Literacy in the Content Area
Bloomfield Hills High School
01.2019 - 05.2019
- High School ASL Classroom 9th - 12th Grade Students
- 60 Hours of Observation
- Aid in preparing and delivering a lesson
- Modify lesson for students with IEP’s/ 504’s
Special Education Classroom
Northwood Elementary
01.2018 - 05.2018
- Hours of Observation
- Worked with students on reading comprehension and literacy
Flooring Dept Customer Service
04.2015 - 01.2016
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Discussed pricing, additional charges and payment plans during sales process.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Home Décor Customer Service
04.2014 - 04.2015
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Discussed pricing, additional charges and payment plans during sales process.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Cashier/Customer Service
04.2012 - 04.2014
- Provide customer service and product information to customers
- Provide sales support to customers
- Arrange installation services
- Increased flooring department sales by 50%
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Redeemed coupons to discount purchases
- Maintained awareness of surroundings and secured cash to minimize loss potential
- Answered product questions using knowledge of sales and store promotions
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Utilized POS system to handle customer cash and credit card transactions
Education
Bachelor of Arts - History, American Sign Language
Madonna University
MBA - Supply Chain Management
Bowling Green State University
Bowling Green, OH12-2025
Skills
- Shift Management Expertise
- Inventory Replenishment
- Inventory Level Tracking
- Optimized Resource Allocation
- Safety Compliance Management
- Financial Transaction Handling
- Staff Development
- Accountable Professional
- Process Improvement
- Effective Agenda Planning
Languages
American Sign Language
Languages
Good,3
Personal Information
Title: Department Supervisor
Languages
american sign language
Limited Working
Timeline
Department Supervisor With Keys
Lowes Home Improvement
07.2021 - Current
Black Elementary
09.2019 - 12.2019
Franklin High School
01.2019 - 05.2019
Bloomfield Hills High School
01.2019 - 05.2019
Special Education Classroom
Northwood Elementary
01.2018 - 05.2018
Flooring Sales Specialist
Lowes Home Improvement
01.2016 - 07.2021
Flooring Dept Customer Service
04.2015 - 01.2016
Home Décor Customer Service
04.2014 - 04.2015
Cashier/Customer Service
04.2012 - 04.2014
Bachelor of Arts - History, American Sign Language
Madonna University
MBA - Supply Chain Management
Bowling Green State University
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