Elizabeth Ristow
Lakeville,MN
Summary
Experienced healthcare professional with 15 years in healthcare office administration. Led frontline business support teams to enhance operational efficiency and patient satisfaction. Skilled in Epic for insurance verification, referral management, registration, scheduling, and provider templating. Strong time management and organizational capabilities support effective multitasking and collaboration across departments.
Overview
18
18
years of professional experience
Work History
Patient Account Representative | Revenue Cycle Man
Gillette Children’s Specialty Healthcare
St. Paul, MN
07.2023 - Current
- Processed patient account inquiries and resolved billing issues to improve patient satisfaction.
- Verified insurance eligibility and benefits for pediatric patients.
- Maintained accurate patient records within electronic health system.
- Communicated with healthcare providers regarding patient accounts to ensure clarity.
- Assisted patients in understanding bills and insurance statements.
- Collaborated with team to streamline account management processes, enhancing operational effectiveness.
- Analyzed claims denials from third-party payers and identified actionable solutions for improved reimbursement.
- Reviewed EOB statements for accuracy against provider charges.
SENIOR CUSTOMER SERVICE REP- FINANCE
CHILDRENS MINNESOTA
Minneapolis, Minnesota
07.2021 - 07.2023
- Resolved account balance inquiries efficiently, contributing to improved patient satisfaction.
- Provided comprehensive explanations of patient billing information to ensure clarity.
- Followed up on outstanding billing concerns to facilitate timely resolutions.
- Collaborated with departments to investigate patient billing history and rectify discrepancies.
- Supported other departments with tasks, including medical claims appeals.
- Assisted parents in securing financial assistance for uninsured or underinsured patients.
- Documented customer interactions accurately in electronic health records system.
- Educated parents on resources and programs at Children's Minnesota to support financial understanding.
PROVIDER COORDINATOR- SOLID ORGAN TRANSPLANT
ALLINA HEALTH
Minneapolis, Minnesota
10.2018 - 07.2021
- Perform complex specialty scheduling for pre/post-transplant and LVAD patients
in a high-volume transplant center - Procure pertinent medical records for pre-transplant work up
- Maintain department and provider schedules in Epic
- Partner with the Clinical Practice Coordinator to support scheduling optimization
and workflow development within the department - Organize and maintain department records, manuals and patient education
Materials - Provide backup to the Transplant Financial Operations Supervisor
Lead Referral Specialist,
Edina Family Physicians- Allina Health
Edina, MN
02.2017 - 10.2018
- Monitor provider referral patterns and make change recommendations to
improve keepage within the Allina Health care system - Manage site referrals work queue; issue health plan referrals and prior
authorization per payer requirements - Develop workflows and provide direct support for specialized scheduling,
registration, and check-in for local NFL, NBA and NHL team contracts - Oversee daily front desk/check-in and call center activities
- Perform scheduling, coaching, and productivity monitoring for frontline staff in
cooperation with site supervisor
REFERRAL SPECIALIST
Allina Health
West St. Paul, MN
06.2014 - 02.2017
- Coordinated specialty services to ensure timely care for referred patients
- Issue insurance verification and authorizations per payer requirements
- Managed site referrals work queue to facilitate efficient patient processing
- Provide backup coverage for front desk and call center sched/reg functions
CLINIC REGISTRAR-
Allina Health
Eagan, MN
10.2008 - 06.2014
- Coordinated patient scheduling and registration for clinic appointments, ensuring timely access to care.
- Streamlined patient check-in process, improving appointment flow and reducing wait times.
- Collected copays and payments on outstanding balances to ensure financial accuracy.
- Answered inbound calls for scheduling and clinical messaging, facilitating effective communication between patients and clinic staff.
Education
High School Diploma -
Spring Lake Park High School
Spring Lake Park, MN06-1998
Some College (No Degree) - General Studies
Normandale Community College
Minneapolis, MNSkills
- Insurance verification and claims analysis
- Patient billing and medical billing
- Revenue cycle management
- Electronic health records management
- Customer relationship management
- Attention to detail
- Process improvement
- Effective communication
- Team collaboration
Timeline
Patient Account Representative | Revenue Cycle Man
Gillette Children’s Specialty Healthcare
07.2023 - Current
SENIOR CUSTOMER SERVICE REP- FINANCE
CHILDRENS MINNESOTA
07.2021 - 07.2023
PROVIDER COORDINATOR- SOLID ORGAN TRANSPLANT
ALLINA HEALTH
10.2018 - 07.2021
Lead Referral Specialist,
Edina Family Physicians- Allina Health
02.2017 - 10.2018
REFERRAL SPECIALIST
Allina Health
06.2014 - 02.2017
CLINIC REGISTRAR-
Allina Health
10.2008 - 06.2014
High School Diploma -
Spring Lake Park High School
Some College (No Degree) - General Studies
Normandale Community College