ELIZABETH RITCHIE
San Antonio,TX
Summary
HR TALENT AND PERFORMANCE MANAGEMENT CONSULTANT Experienced Human Resources Leadership and Talent Development professional skilled in strategy development and execution closely linked with key business initiatives. Experienced with driving outcomes that make talent a key differentiator for one of the world’s largest investment management companies. Serves as a partner to HR and Business Leadership, maximizing bottom-line impacts by investing in strategic talent programs/oversight. Experienced in Finance, Commercial Banking, Corporate Services, Sales, and Operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
HR Director & Talent Management Consultant – Bank and Financial Services
PITNEY BOWES, Inc
01.2022 - Current
- Partner with Business and HR Leaders on HR Strategy and management
- Involved in Strategic HR Planning; Organizational Design, staffing and engagement, performance management, learning and development, budgeting and workforce analytics
- Developed the Talent Strategy for Finance with succession plans for all critical roles and development plans for all high potential performers
- Partnered in a Business Wide organizational redesign and restructure with 48% of the employees impacted and roles adapted to best practices
- Opened an Operations Center in Tampa with 2 Directors and 25 new employees
- Drove the methodology and tracking of knowledge transfer and process documentation
- Led the design and delivery of an enterprise-wide onboarding journey and experience for the employee and the hiring manager with 100% utilization and highly positive feedback
- Developed and implement business specific onboarding for Shared Services and Finance
- Designed, delivered and measured outcomes for business related Learning and Development Tracks
- Responsible for building, maintaining and reporting on Talent Acquisition and L&D budgets and vendors; delivered high quality results under budget
- Built and sponsored business unit engagement teams, delivering outcomes that improved interaction, candid conversation, process improvement and recognition.
HR Talent Development Senior Manager
THE CAPITAL GROUP COMPANIES
11.2012 - 10.2021
- Contributed to operationalizing HR Talent Development initiatives across the organization
- Set strategic direction and established guidance on Capital’s global performance management approach and new associate onboarding in support of long-term strategy and key business initiatives
- Led large scale performance management and leadership development initiatives, setting scope and direction, coordinating and interacting with sponsor groups and facilitating working teams
- Directed global onboarding for over 800 new associates each year, ensuring engagement, reducing time to efficiency and streamlining required resources by more than half
- Partnered with HR Business Partners globally to maximize resource utilization and enhance performance outcomes with forward-thinking approaches that built a learning and development mindset
- Consulted on change management, leadership and professional development, and team effectiveness initiatives with 90%+ satisfaction scores
- Conducted needs assessments and leveraged “design thinking” methodology for innovating and improving existing processes, led implementation and change/transition scenarios, measured outcomes.
Senior HR Business Partner
THE CAPITAL GROUP COMPANIES
05.2008 - 11.2012
- Consulted with and coached managers in a 1200 associate business group on associate and leadership performance contributions and outcomes
- Engaged with the business in recruiting, associate relations, training and development, compensation and strategic planning
- Enhanced leadership and professional capabilities by developing and facilitating HR-related training and development opportunities that improved performance outcomes and increased team effectiveness
- Partnered with business unit leadership to drive successful outcomes with projects, initiatives and reorganizations
- Leveraged HR trend analysis to provide HR business solutions
- Designed and facilitated training and strategy meetings for individuals at all levels.
Senior Recruiting Partner / Manager
THE CAPITAL GROUP COMPANIES
01.1998 - 05.2008
- Managed a team of 5-10 associates in Recruiting
- Collaborated with hiring managers to develop and execute recruiting strategies that met hiring goals for associates at all levels in Accounting, Human Resources, Office Services, and Customer Services
- Implemented and coordinated an innovative college-recruiting strategy for Accounting, HR and IT
- Built organizational agility in the organization by working with Senior Leadership to implement a company-wide contingency staffing approach.
- Involved in the implementation and ongoing use of a company-wide resume tracking system.
Education
Bachelor of Arts - English
California State University
Long Beach, CASkills
- Leadership coaching and development
- Performance and change management
- Instructional design and facilitation
- Talent Acquisition and Executive Recruitment
- Program and talent strategy, design and oversight
- Innovative process and business solutioning
- Talent Management, Development and team effectiveness
- Associate/Employee relations
- Organizational and Process Design
- HR analytics
- Organizational Culture
- Succession Planning
- Strategic Planning
Certification
- SHRM - 2010
- Personalysis - 2015
- Talent Smart (EQ) - 2016
- IDEO/LUMA (Design Thinking) - 2021
Timeline
HR Director & Talent Management Consultant – Bank and Financial Services
PITNEY BOWES, Inc
01.2022 - Current
HR Talent Development Senior Manager
THE CAPITAL GROUP COMPANIES
11.2012 - 10.2021
Senior HR Business Partner
THE CAPITAL GROUP COMPANIES
05.2008 - 11.2012
Senior Recruiting Partner / Manager
THE CAPITAL GROUP COMPANIES
01.1998 - 05.2008
Bachelor of Arts - English
California State University
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