Elizabeth Rivera
Sebring,FL
Summary
Proven Billing Specialist with a track record of resolving billing discrepancies and enhancing customer satisfaction at Thakkar, Patel, Avalos MDs LLC. Skilled in insurance verification and customer engagement, adept at improving processes and team productivity. Demonstrates exceptional medical coding knowledge and a commitment to positive client relationships.
Overview
13
13
years of professional experience
Work History
Billing Specialist
Thakkar, Patel, Avalos MDs LLC
06.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Correctly coded and billed medical claims for various visits and nursing facilities.
Customer Service Representative Manager
CNJ Lawn Care Inc
01.2012 - 01.2023
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer concerns.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Call Center Team Lead
Medical Eye Associates
03.2017 - 02.2021
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
- Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
Education
Polk State College
Winter Haven, FLHigh School Diploma -
New Dimensions High School
Kissimmee, FL06.2013
Skills
Billing systems and software
Insurance Verification
Invoice Processing
Claims Processing
Data entry proficiency
Claim submission
Payment posting
Medical coding knowledge
Customer Engagement
Microsoft Office
Customer Service
Timeline
Billing Specialist
Thakkar, Patel, Avalos MDs LLC
06.2022 - Current
Call Center Team Lead
Medical Eye Associates
03.2017 - 02.2021
Customer Service Representative Manager
CNJ Lawn Care Inc
01.2012 - 01.2023
Polk State College
High School Diploma -
New Dimensions High School
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