Elizabeth Rivera
Davenport,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Office Manager
Orlando Pediatrics
Kissimmee, FL
02.2025 - Current
- Created and managed budgets for travel, training, and team-building activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed office inventory and placed new supply orders.
- Assisted in recruiting, onboarding and training new employees.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Responded to customer inquiries via phone or email in a professional manner.
Medical Receptionist
Orlando Pediatrics
Kissimmee, Florida
04.2024 - Current
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Answered phones promptly and directed calls appropriately.
- Checked patients in and out for appointments and collected co-payments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Balloon Lead
Party City
Kissimmee, FL
03.2023 - Current
- Assisted customers with the selection of balloons for their special occasions.
- Inspected and tested helium tanks to ensure proper functioning.
- Set up balloon displays for events in accordance with customer instructions.
- Operated cash register and handled payment transactions efficiently.
- Handled customer inquiries regarding product availability, pricing and delivery times.
- Prepared custom orders according to detailed specifications provided by customers.
- Communicated effectively with colleagues to ensure smooth workflow.
- Provided excellent customer service throughout the entire order process.
- Developed creative solutions for difficult requests from customers.
- Worked collaboratively with team members to meet tight deadlines during peak periods.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Organized, led and promoted interest in recreational activities.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Managed daily operations of recreational facilities.
Education
Associate of Arts -
Valencia College
Orlando, FL12-2026
High School Diploma -
Professional And Technical High School
Kissimmee, FL05-2023
Technical Degree - Medical Assisting
Osceola Technical College
Kissimmee, FL05-2023
Skills
- Hand-Eye Coordination
- Customer Engagement
- Marketing abilities
- Adaptability
- Friendly, Positive Attitude
- Organizational Skills
- Multitasking
- Time Management
- Team building
- Collaboration and Teamwork
- Excellent Communication
- Problem-Solving
- Customer and Service-Oriented
- Problem-solving aptitude
- Effective Communication
- Teamwork and Collaboration
- Problem-solving abilities
- De-Escalation Techniques
- Team Leadership
- Active Listening
Education and Training
true
Timeline
Office Manager
Orlando Pediatrics
02.2025 - Current
Medical Receptionist
Orlando Pediatrics
04.2024 - Current
Balloon Lead
Party City
03.2023 - Current
Associate of Arts -
Valencia College
High School Diploma -
Professional And Technical High School
Technical Degree - Medical Assisting
Osceola Technical College