ELIZABETH ROBLES SEPULVEDA
Northglenn,US
Summary
Effective project manager and problem-solver and a hardworking mentality. Dedicated to learning, growing, and succeeding in a thriving company. Capable of keeping personnel, the building, and the equipment safe. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. In emergency response and evaluation procedures, makes use of excellent listening and service skills. Capable of carrying out each task with the safety of citizens and government personnel in mind.
Overview
6
6
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Aurora, CO
11.2024 - 03.2025
- Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties.
- Contacted law enforcement in the event of unauthorized persons, documents, or materials.
- Kept track of employee activities and ensured that they complied with security regulations.
- Tracked down violators and escorted departing personnel to prevent property theft.
- Followed established procedures and policies, as well as posted instructions, which included enforcing company rules, policies, and regulations.
- Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
- Provided basic first aid and CPR to people who needed medical help until emergency medical personnel arrived.
Manager
Target
Thornton, CO
01.2023 - 12.2024
- Interpersonal communication and networking are two of the most important aspects of my job.
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
- Brought in new business by planning marketing events, prospect calls, and networking referrals.
- Improved sales, management, and operations performance by identifying and focusing on areas that needed improvement.
- Increased customer retention and satisfaction by closely monitoring team member performance and assessing problematic practices.
- Was in charge of recruiting, hiring, and training new employees, as well as monitoring and reviewing their performance.
Customer Service Cashier
Walmart Supercenter
Thornton, CO
03.2020 - 12.2022
- Handled customer complaints and kept the checkout area clean and tidy.
- Used a point-of-sale system to enter orders, process payments, and issue receipts.
- Counted drawers quickly and accurately at the start and end of each shift.
Cleaning Professional
SERVPRO of Downtown Denver/Team Olson
Denver, CO
04.2019 - 12.2020
- Tabletops, chairs, and condiment containers were all wiped down.
- Light fixtures were dismantled, cleaned, and replaced.
- Responded quickly to calls from employees who needed to clean up spills and wet floors caused by ceiling leaks and plumbing issues.
- Copied, logged, and scanned supporting documents before filing everything in the client's files.
- Used the proper chemical solutions and equipment to avoid damage to the floors and fixtures.
- Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
- Used a wheeled cart to transport linens, towels, toiletries, and cleaning supplies for maximum efficiency.
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
- Created a new employee evaluation process that resulted in significant performance improvements.
Education
High School - undefined
GOAL High School
Thornton, CO01.2020
Skills
- Customer service
- Patrolling
- First Aid training (2025)
- Security Guard Certificate
- Natural leader
- Creative problem solving
Languages
Spanish
Full Professional
Timeline
Security Guard
Allied Universal Security Services
11.2024 - 03.2025
Manager
Target
01.2023 - 12.2024
Customer Service Cashier
Walmart Supercenter
03.2020 - 12.2022
Cleaning Professional
SERVPRO of Downtown Denver/Team Olson
04.2019 - 12.2020
High School - undefined
GOAL High School