Open To Work
Elizabeth Roden
Arlington,TX
Summary
Dynamic IT professional with a proven track record at First American Payment Systems, excelling in expert troubleshooting and user support. Recognized for enhancing operational efficiency and boosting customer satisfaction through effective problem-solving and relationship-building strategies. Adept at managing complex system issues while maintaining a professional demeanor.
Overview
20
20
years of professional experience
Work History
Senior System Specialist
First American Payment Systems\
Fort Worth, TX
05.2015 - 05.2017
- Assisted in troubleshooting system issues, enhancing operational efficiency.
- Supported installation and configuration of software applications, streamlining workflows.
- Collaborated with team members to document processes and procedures effectively.
- Conducted routine system maintenance, ensuring reliability and performance.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Served as a trusted advisor to senior leadership, providing valuable insight into strategic IT decision-making processes.
Customer Service Sales Representative
Tucker Rocky Distributing
Fort Worth, TX
11.2012 - 06.2014
- Managed customer inquiries, resolving issues to enhance satisfaction and loyalty.
- Processed sales transactions accurately using point-of-sale systems.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Education
High School Diploma -
Corcoran High School
Syracuse08-1997
Skills
- Expert troubleshooting
- IT asset management
- Data center operations
- Backup solutions
- Technical support
- Problem-solving aptitude
- Professional demeanor
- User support
- Support services
- Quality assurance
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Senior System Specialist
First American Payment Systems\
05.2015 - 05.2017
Customer Service Sales Representative
Tucker Rocky Distributing
11.2012 - 06.2014
High School Diploma -
Corcoran High School