Summary
Overview
Work History
Education
Skills
Languages
Timeline
Intern

Elizabeth Rodriguez

Kansas City,MO

Summary

Hardworking employee enthusiastic about learning about student services field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

3
3
years of professional experience

Work History

Delivery Driver

FedEx:Ground
11.2021 - 12.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Excellent human relations and verbal communication skills.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Fostered positive working relationships with regular customers.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Marketing Associate

Farmers Insurance Agency
03.2021 - 11.2021
  • Developed marketing strategies and resolved problems to drive sales.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Developed pre-season marketing plans to support department and divisional product strategies.
  • Used marketing techniques to maximize brand exposure and maintain existing customer loyalty.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Utilized specialized software to capture and process data.
  • Created and distributed surveys for data collection and analysis.

Rental Agent

Molle Toyota
03.2020 - 03.2021
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Handled maintenance and repair requests to keep vehicles in good condition and maintain renter satisfaction.
  • Handled insurance and liability issues by coordinating with insurance companies and managing claims.
  • Arranged for cleaning and upkeep to keep vehicles presentable for potential tenants.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Managed multiple tasks in high-volume environment.
  • Determined clients' needs and helped select appropriate rentals fulfilling requirements.

Education

Associate of Arts -

Donnelly College
Kansas City, KS
05.2018

High School Diploma -

Guadalupe Centers High School
Kansas City, MO
05.2016

Skills

  • Advanced Planning
  • Customer Response
  • Client Relationship Management
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Communication and Interpersonal Skills
  • Spanish Fluency
  • Dependability and Honesty
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Delivery Driver

FedEx:Ground
11.2021 - 12.2022

Marketing Associate

Farmers Insurance Agency
03.2021 - 11.2021

Rental Agent

Molle Toyota
03.2020 - 03.2021

Associate of Arts -

Donnelly College

High School Diploma -

Guadalupe Centers High School

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Elizabeth Rodriguez