Elizabeth Rodriguez
North Brunswick,NJ
Summary
Proven Head Dispatcher with a track record at Atlantic Express Transportation Corp, adept in route planning and effective decision making. Excelled in optimizing on-time performance and minimizing service disruptions, demonstrating a keen ability to prioritize calls and enforce policies. Achieved significant improvements in dispatch support and customer service efficiency.
Overview
24
24
years of professional experience
Work History
Head Dispatcher
Montauk Transit LLC
08.2014 - Current
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
Head Dispatcher
Atlantic Express Transportation Corp
09.2000 - 06.2013
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Education
High School Diploma -
New Brunswick High School
New Brunswick, NJ06.1988
Skills
- Effective Decision Making
- Route Planning
- Policy Enforcement
- Prioritizing calls
Languages
Spanish
Native or Bilingual
Timeline
Head Dispatcher
Montauk Transit LLC
08.2014 - Current
Head Dispatcher
Atlantic Express Transportation Corp
09.2000 - 06.2013
High School Diploma -
New Brunswick High School
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