ELIZABETH RODRIGUEZ
Charlotte,NC
Summary
Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
11
11
years of professional experience
Work History
Administrative Manager, Project Delivery
Ramboll
Charlotte, NC
08.2022 - Current
- Responsible for equipment ordering, shipping and IT onboarding for new hires.
- Assist team with preparing presentations for business opportunities and make sure that Project Managers are completing each Decision Gate in the Project Integrated Tool (PI Tool) for upper management review.
- Organized and maintained documents, files and records.
- Completed day-today duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues.
- Support planning of staff events.
- Create agendas and slides for internal presentations.
- Assist with maintaining office calendars
- Assist Project Managers with organizing and managing project files.
- Administrative support in recruiting and candidate interview coordination.
- Facilitate requests for Certificate of Insurance.
- Manage local invoices, including coding and submittal to corporate for payment processing.
- Generate office correspondence and reports.
- Onboard new hires
- Create PowerPoint Presentations
- Assist with Subcontractor Prequalification as well as Major Subcontractor Approvals
- Inventoried and order supplies for office.
- Compose reports and meeting notes.
- Manage office duties, order materials, organize workspaces, answer emails and make phone calls.
- Schedule and coordinate meetings
- Distribute incoming mail and manage outgoing shipments via UPS, FedEx, and USPS.
- Organize and maintain projects files in Subcontractor Database.
- Performed data entry into various databases used for tracking document revisions.
- Reviewed and verified project documents for completeness, format and compliance with contract requirements.
- Ensured that documents met all quality requirements before being released for distribution or use.
- Monitored due dates for drawings, specifications, and technical manuals.
- Identified errors and suggested appropriate edits.
- Assisted Project Managers in creating project status presentations for delivery to customers or internal project team.
- Organized events such as team building activities.
- Document control utilizing BIM360 and ACC.
Administrative Assistant/Bookkeeper
West Chester Tax & Accounting
West Chester, OH
11.2021 - 06.2022
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Keyed in customer contacts and delivery dates to update details in company databases.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Directed customer communication to appropriate department personnel.
- Prepared shipping packages by printing packing labels and verifying orders.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Prepared bank reconciliations, managed field audits, and reviewed accounting records for accuracy.
- Processed invoices and checks, and maintained daily cash logs and deposits.
- Performed bi-weekly payroll and coordinated record keeping.
- Resolved balance errors using accounting software.
- Reviewed transactions, issued checks and updated ledgers and budgets.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
Billing Coordinator
Baptist Hospital Of South Florida
Miami, FL
04.2021 - 10.2021
- Primary responsibility is to coordinate billing services.
- Responsible for physician billing services.
- Responsible for physician billing services in handling payments.
- Physician practice and home health primary responsibility is to coordinate billing services and provide diagnostic and procedural codes to individual patient health information for data retrieval, analysis and claims processing
- Responsible for entering patient encounters to the practice management billing application.
- Communicates with various teams within the organization. Understanding of ICD-10, CPT and associate modifiers to successfully process encounters. Staying up to date with CMS guidelines.
- Responsible to maintain and clearing worklist within a timely manner.
- Reviewed account information to confirm patient and insurance information is accurate and complete.
OB Financial Coordinator
South Miami Ob-GYN Associates
12.2017 - 04.2021
- Check in/Check Out, Insurance Verifications, Appointments, Collections at South Miami Ob-, , South Miami, Billing: Verify insurance for new OB’s.
- Enter charges and benefits in the system, send benefit letters to patients, type in patient's account maternity benefits.
- Schedule EDC’s, call late transfers before they come in to make sure they are aware of benefits/charges before they come in to the office.
- Fax Ob notifications to insurances that require OB notifications.
- Bill old insurances and repeat the OB verification.
- Explain benefits to patients.
- Re-verify benefits a month prior to their delivery and adjust account if needed.
- Assist patient with insurance/charges/balance questions, process payments, enter charges.
- Cover for supervisor when she is out or on vacation.
- Enter new insurance information, fix any clerical errors.
- (Insurance matter), make and sign deposits.
- Check In/Check Out: Welcome patients, visitors, representatives and other customers by greeting and directing them in a friendly, prompt and helpful manner.
- Ensure the completion of paperwork, sign-in and security procedures, and scheduling of patients.
- During the check-in process that accounts are registered with the patient’s demographics, insurance is verified and copay's.
- Intergy and ECW savvy.
- As for check out make sure patient's are taken care of on there way out.
- Review the providers order to determine and necessary treatment plan.
- That follow up appointments are scheduled with the patient.
- Outstanding balances are collected and explained to patient.
- Appointments: Main job is to schedule appointments, gather patient information, handle insurance documentation.
Customer Service Representative
Arise
Miami
07.2016 - 10.2016
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Demonstrated mastery of customer service call script within specified time frames.
- Addressed customer service inquiries in a timely and accurate fashion.
- Developed effective relationships with all call center departments through clear communication.
Receptionist
I.N.E European Wax Salon
Miami
06.2014 - 08.2015
- Managedqualitycommunication,customersupportandproductrepresentationforeach client.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Served as the company's only bilingual Spanish/English customer service representative.
- Assisted customers with store and product complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Education
High School Diploma -
South Miami Senior High School
06.2014
Some College (No Degree) -
Miami Dade College
Skills
- Critical thinking and problem solving
- Microsoft PowerPoint
- Ability to Multitask
- Computer Skills
- Decision Making
- Microsoft Office
- Microsoft Excel
- Fast Learner
- Customer Service
- Adaptability
- Ability to Work in a Team
- Communication Skills
- Teamwork
- Ability to Work Under Pressure
- Communication
- Time Management
- Intergy Program
- ECW Program
- Pro series 2021/2022
- QuickBooks Online
- QuickBooks Desktop
- Sorian Program
- Document retrieval
- Account balancing reconciliation
- Microsoft
- Back office operations
- Insurance eligibility verification
- Data entry documentation
- Insurance processing
- Multitasking and prioritization
- Organization and efficiency
- Strong problem solver
- Tech-savvy
- Dedicated team player
- BIM360
- Maconomy
- Microsoft Teams
- Outlook
- Autodesk Construction Cloud (ACC)
References
References: Frances Urcuyo (South Miami Ob-Gyn Associates)
Email: furcuyo@femwell.com
Phone: 305-665-1133, EXT.215
Mayda Veliz (South Miami OB-GYN Associates) Email: mveliz@femwell.com
Phone: 305-665-1133, EXT.203
Vanessa from (Baptist Health South Florida Kendall) Neuroscience Department: 786-596-3876
Steve Saylor (West Chester Tax & Accounting)
Email: steve@wcaccounting.com
Phone: (513) 779-0127
Sandy Riveron ( West Chester Tax & Accounting)
Email: sandy@wcaccounting.com
Phone: (513) 779-0127
Languages
English Spanish
Timeline
Administrative Manager, Project Delivery
Ramboll
08.2022 - Current
Administrative Assistant/Bookkeeper
West Chester Tax & Accounting
11.2021 - 06.2022
Billing Coordinator
Baptist Hospital Of South Florida
04.2021 - 10.2021
OB Financial Coordinator
South Miami Ob-GYN Associates
12.2017 - 04.2021
Customer Service Representative
Arise
07.2016 - 10.2016
Receptionist
I.N.E European Wax Salon
06.2014 - 08.2015
High School Diploma -
South Miami Senior High School
Some College (No Degree) -
Miami Dade College