Elizabeth Rodriguez
Eagle Pass,TX
Summary
Dynamic professional with a diverse background spanning security, hospitality, healthcare, and retail. Excelled at Deployment Service by prioritizing safety and customer service, demonstrating exceptional attention to detail and problem-solving skills. Proficient in bilingual communication and with a proven track record of enhancing team efficiency and customer satisfaction.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
31
31
years of professional experience
Work History
Securaty Guard
Deployment Service
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Examined doors, windows and gates to verify security.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Restaurant Owner
Mi Vida Tito Tacos
03.2021 - 12.2022
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and Number employees.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Cook's Assistant
La Casita
03.2019 - 12.2020
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Placed orders to restock items before supplies ran out.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Pushed, pulled and transported large loads and objects.
Schedule Coordinator, Reception, Billing And Coding
Dr. F. Ricardo Moreno DDS
03.2004 - 01.2018
- Greeted incomingpatients and parentsin a professional manner and provided friendly, knowledgeable assistance.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensurepatients and parentssatisfaction.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Corresponded withparents through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Maintained computer and physical filing systems.
- Met challenging quotas for productivity and accuracy of work.
- Answered telephone inquiries from parents, vendors and the public.
- Provided clerical support to company employees, including copying, faxing and file management.
- Oversaw inventory and office supply purchases.
- Scheduled surgeries for surgeon and booked operating rooms.
- Verified and created claim Numbers by communicating with various insurance companies.
- Processed accounts receivable and accounts payable.
- Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Coded inpatient charts at a rate of 2 per hour or 16-18 per day.
- Adeptly managed a multi-line phone system and pleasantly greeted all patients.
- Maintained strict patient and physician confidentiality.
- Accurately posted and sent out all medical claims.
- Submitted electronic/paper claims documentation for timely filing.
- Precisely evaluated and verified benefits and eligibility.
- Posted and adjusted payments from insurance companies.
- Responded to correspondence from insurance companies.
- Identified and resolved patient billing and payment issues.
Receptionist Front Desk
Dr. Franklin Busse MD
01.2003 - 01.2004
- Greeted customers and visitors in-person and via telephone calls.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
Sales Representative
Quality Vision Eyewear
07.2002 - 02.2003
- Presented latest merchandise to prospective buyers.
- Resolved any issues that impacted sales and business outcomes.
- Maintained routine communication with clients to assess their overall satisfaction, resolve complaints and promote new offerings.
- Delivered key metrics including sales, credit and warranties to drive the success of the business.
Cashier
Kickapoo Lucky Eagle Casino
01.2001 - 01.2002
- Processed payments by check, cash, debit and credit and maintained accurate drawers.
- Created and maintained cash reports at end of each shift.
- Welcomed and greeted customers daily.
- Restocked and fronted checkout merchandise to increase sales.
- Bussed and reset tables and kept dining room and work areas clean.
Cashier
Butterkrust Bakery
03.1997 - 01.2001
- Restocked and fronted checkout merchandise to increase sales.
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
- Bagged merchandise in careful and efficient manner to minimize damage.
- Created and maintained cash reports at end of each shift.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Wrote sales slips and sales contracts.
- Cleaned and organized the store, including the checkout desk and displays.
Cashier
El Rancho Mercado
01.1994 - 04.1996
- Scanned items, weighed special purchases and entered codes to properly price items.
- Engaged customers warmly and provided immediate and dedicated assistance.
- Bagged merchandise in careful and efficient manner to minimize damage.
- Checked identification for proof-of-age and refused to sell alcohol to customers under the age of 21.
- Kept checkout areas clean and neat to maintain a professional appeal.
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Education
High School -
Eagle Pass High School
Eagle Pass, TX1996
Skills
- Bilingual
- Cash handing expertise
- Exceptional patient service
- Professional and neat
- Reliable and resourceful
- Time management
- Attention to detail
- Project planning
- Patient scheduling
- Dental terminology
- Filing and data archiving
- Critical thinking
- Physician billing
- Team building
- Deadline driven
- Multi-line telephone systems
- Conflict resolution
- Shorthand writing
- Punctual
- Personable and outgoing
- Documentation and reporting
- Customer and client relations
- Menu development
- Staff Supervision
- Customer Engagement
- Menu Pricing and Writing
- Team Leadership
- Safe Food Handling
- Problem-Solving
- Money Handling
- Calm and Pleasant Demeanor
- Kitchen equipment operation and maintenance
- Sanitation
- Conflict Resolution
- Monitoring Food Preparation
- Work Planning and Prioritization
- Payroll Administration
- Recruitment
- Scheduling
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Emergency response
- Access control
- Patrol operations
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Visitor tracking
- Threat assessment
- Access control management
- Security equipment operation
- Crime prevention
- Emergency management
- Theft prevention training
- Personnel screening
- Government security clearance
- Active shooter training
- Emergency evacuation procedures
- Bomb threat procedures
- Fire safety training
- ID verification
- Keen observer
Timeline
Securaty Guard
Deployment Service
11.2024 - Current
Restaurant Owner
Mi Vida Tito Tacos
03.2021 - 12.2022
Cook's Assistant
La Casita
03.2019 - 12.2020
Schedule Coordinator, Reception, Billing And Coding
Dr. F. Ricardo Moreno DDS
03.2004 - 01.2018
Receptionist Front Desk
Dr. Franklin Busse MD
01.2003 - 01.2004
Sales Representative
Quality Vision Eyewear
07.2002 - 02.2003
Cashier
Kickapoo Lucky Eagle Casino
01.2001 - 01.2002
Cashier
Butterkrust Bakery
03.1997 - 01.2001
Cashier
El Rancho Mercado
01.1994 - 04.1996
High School -
Eagle Pass High School
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