Elizabeth Rodriguez
El Paso ,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Loan Officer
GECU Federal Credit Union
10.2021 - Current
- Submit loan applications to underwriter for verification and recommendations
- Originate review, process,closed and administer customer and loan proposals
- Recommend loan approvals and denials based on customer loan application reviews.
- Maintain strict confidentiality of bank records and client information.
- Obtain copies of applicants' credit histories and review paperwork to determine feasibility of granting loans.
- Proactively identify solutions for customers experiencing credit issues
- Monitor pipelines to track and log status of loans.
- Successfully closed average of 600 to 700 loans a month
Customer Sales Representative
Fred Loya Insurance Agency
04.2012 - 10.2021
- Process over 10 applications daily, payments, corrections, endorsements and cancellations.
- To maintain office clean and safe working environment for customers.
- Prepare necessary paperwork to process insurance sales and renewals.
- Promote client retention through high-quality service and follow through.
- Describe product highlights and benefits to help guide purchasing decisions.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contact potential customers to capitalize on sales opportunities.
- Developed customer relationships and increased overall sales by 25%
- Complete daily outbound calls, up to 4 to 5 hours per day
Customer Service Representative
GC Services Call Center
05.2010 - 02.2012
- Took over 50 inbound calls for Fedex customer service. Track parcels that are in transit and needed to get to destination on guaranteed time.
- Created traces for parcels that did not make it on time on overnight, two-day, or three-day services.
- To insure medication or priority parcels are reached to there destination on time.
- Provided accurate and appropriate information in response to customer inquiries.
- Maintained customer satisfaction 100% with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Customer/Sales Representative
GC Services Call Center
02.2008 - 05.2010
- Inbound customer service calls for XM Satellite Radio.
- To provide troubleshooting for subscribers that are not able to get satellite signal to receiver or home radio.
- Help customers with any billing questions or any billing disputes.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted over 25 call-in customers with questions and orders.
- Emphasized product specifications to meet customer needs.
Sales Associate
Wal-Mart
08.2006 - 02.2008
- Processed about 10-15 activation's daily for cell phone services like T-mobile, Verizon, Sprint, Cricket and pre-paid phones.
- Received and processed cash and credit payments for in-store purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained records related to sales, returns and inventory availability.
Education
Medical Laboratory Technician -
Southwest University
12.2015
Certified Pharmacy Technician Career Centers of Texas El Paso TX -
Careers of Texas EL Paso
11.2006
High School Diploma -
Santa Teresa High School
Santa Teresa, NM05.2004
Skills
- Report preparation
- Sales expertise
- Strategic sales knowledge
- Loan origination
- Documentation review
- Credit analysis
- Financial advising
- Business growth and retention
- Insurance Knowledge
- Customer Complaint Resolution
- Multitasking abilities
- Customer service-focused
- Financial services
Additional Information
- Interests are to be in a company that will have an opportunity to grow as an individual and as a company.
Languages
Spanish
English
Timeline
Loan Officer
GECU Federal Credit Union
10.2021 - Current
Customer Sales Representative
Fred Loya Insurance Agency
04.2012 - 10.2021
Customer Service Representative
GC Services Call Center
05.2010 - 02.2012
Customer/Sales Representative
GC Services Call Center
02.2008 - 05.2010
Sales Associate
Wal-Mart
08.2006 - 02.2008
Certified Pharmacy Technician Career Centers of Texas El Paso TX -
Careers of Texas EL Paso
High School Diploma -
Santa Teresa High School
Medical Laboratory Technician -
Southwest University
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