Elizabeth Rodriguez
Pasco,WA
Summary
Dedicated and dependable professional seeking a Family Support Specialist position in ECEAP. Bringing experience in education, customer service, and willingness to learn. Bilingual in English and Spanish with strong communication, organization, and problem-solving skills, and a passion for supporting students and families.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Educational Service District 123
Pasco, WA
10.2022 - 03.2025
- Provided administrative support for educational programs serving students, families, and school staff.
- Worked collaboratively with educators, administrators, and community partners to ensure effective communication and program support.
- Maintained confidential records and documentation with a high level of accuracy and professionalism.
- Prepared reports, agendas, spreadsheets, and correspondence to support daily program operations.
- Responsible for agency-wide program purchase orders, ensuring accurate documentation and timely processing to support program operations and consistent supply availability.
- Responded to inquiries and provided excellent customer service to staff and external partners.
- Coordinated multiple priorities in a fast-paced environment while meeting deadlines and supporting team goals.
- Helped maintain efficient program operations by managing records, processing documents, and providing administrative assistance across departments.
- Demonstrated strong interpersonal, organizational, and problem-solving skills while supporting initiatives that benefited students and families.
Bilingual Paraeducator
Emerson Elementary School
Pasco, WA
12.2021 - 10.2022
- Assisted with classroom instruction and supported student learning.
- Provided one-on-one academic and behavioral support to students inside and outside the classroom.
- Prepared educational materials and classroom resources as needed.
- Supported communication between teachers and parents while maintaining confidentiality.
- Assisted students, families, and staff by providing resources and general support.
- Performed additional duties as assigned.
Sales Associate & Technical Support
Amazon
Pasco, WA
05.2016 - 12.2021
- Enhanced customer satisfaction through effective communication and product knowledge.
- Provided assistance in managing inventory levels to ensure stock availability.
- Processed transactions accurately and efficiently using POS systems.
- Trained new team members on sales techniques and customer engagement strategies.
- Processed refunds and replacements to ensure customer satisfaction.
- Communicated with carriers to monitor package updates and facilitate logistics operations.
- Provided technical support for troubleshooting Fire TV, Fire TV Stick, and Echo devices
Education
Dental Assistant Certification -
Charter College
Pasco, WA2013
High School Diploma -
New Horizons High School
Pasco, WA06-2012
Skills
Bilingual and Biliterate in English and Spanish
Proficient in Microsoft Word, Excel, Outlook, Google Suite
Excellent multi-tasking and problem-solving skills
Ability to work well independently and as a team player
Excellent written and verbal communication
Trustworthy, dependable, and well organized
Record/File Maintenance
Exceptional organizational and time management skills
Ability to adapt to new environments, methods, systems, and changes
Timeline
Administrative Assistant
Educational Service District 123
10.2022 - 03.2025
Bilingual Paraeducator
Emerson Elementary School
12.2021 - 10.2022
Sales Associate & Technical Support
Amazon
05.2016 - 12.2021
Dental Assistant Certification -
Charter College
High School Diploma -
New Horizons High School