Elizabeth Rosa
El Paso,TX
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to manage multiple tasks simultaneously. Committed to building and maintaining professional relationships to drive business results and increase profitability.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Spectrum
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Receptionist
Occoquan Animal Hospital
04.2020 - 01.2023
- Performed administrative tasks such as making and answering phone calls, providing discharge instructions to clients, scheduling appointments, maintaining accurate health records, and billing out patients
- Greeting and welcoming clients with patients upon arrival along with instructing them to the assigned exam room.
Veterinary Assistant
Occoquan Animal Hospital
01.2020 - 01.2023
- Assisted in examination and treatment of animals in veterinary clinic.
- Processed new patients and updated client records with key information using standardized registration systems.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Head Coach
South block
08.2017 - 09.2022
- Responsible for operational and administrative tasks such as hiring and training, inventory control, production management, and guest satisfaction
- Increased guest satisfaction score by 35%
- Developed 5+ staff members into advanced positions including certified trainers, team captains, and assistant head coaches.
Education
Certification - Human Resources Management
Purdue Global
El Paso, TX02.2025
Associate in Science, A.S -
Northern Virginia Community College
Annandale, VA04.2019
Skills
- Adaptable
- Leadership and trustworthiness
- Interpersonal and communication skills
- Exemplary work ethic
- Bilingual in english and spanish
- Proficient in Microsoft Office programs and agent software
- Proficient in electronic health records; Cornerstone
Timeline
Customer Service Agent
Spectrum
03.2023 - Current
Receptionist
Occoquan Animal Hospital
04.2020 - 01.2023
Veterinary Assistant
Occoquan Animal Hospital
01.2020 - 01.2023
Head Coach
South block
08.2017 - 09.2022
Certification - Human Resources Management
Purdue Global
Associate in Science, A.S -
Northern Virginia Community College
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