Elizabeth Rosa
Spectrum
El Paso,TX
1
Language
9
years of professional experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Work History
Customer Service Chat Repair
3 Years 5 Months- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform, ranging from 60 chats a day.
- Cultivated a strong reputation for exceeding service standards through effective management of customer satisfaction metrics.
- Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
Receptionist
2 Years 9 Months- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Managed appointment scheduling and patient records using veterinary management software.
Veterinary Assistant
3 Years- Collaborated with veterinarians to improve patient care through effective assistance in examinations and precise administration of medications, vaccinations, and treatments.
- Facilitated training programs for new veterinary assistants and support staff to enhance skill sets.
- Monitored and provided attentive care for animals during treatment and recovery, ensuring comfort and health.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Manager
5 Years 1 Month- Oversaw hiring and training initiatives to build a skilled workforce. Managed inventory control systems to optimize operational efficiency. Monitored production management strategies to improve guest satisfaction rates.
- Implemented strategies to elevate guest satisfaction scores by 35%, fostering a positive customer experience.
- Mentored and guided 5+ staff members, successfully transitioning them into advanced roles, including certified trainers, team captains, and assistant head coaches.
- Managed and motivated employees to be productive and engaged in work.
Education
Certification - Human Resources Management
Associate in Science, A.S - Science
Skills
Customer service
Active listening
Telephone etiquette
Medical recordkeeping
Multitasking
Data entry and analysis
Business Process Improvement
Teamwork and cross-functional collaboration
Contact center experience
Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Chat Repair
Spectrum
03.2023 - CurrentRead More
Receptionist
Occoquan Animal Hospital
04.2020 - 01.2023Read More
Veterinary Assistant
Occoquan Animal Hospital
01.2020 - 01.2023Read More
Manager
South block
08.2017 - 09.2022Read More
Purdue Global
Certification from Human Resources Management
Read More
Northern Virginia Community College
Associate in Science, A.S from Science
Read More