Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Rosado

Staten Island,NY

Summary

Dynamic customer service professional with extensive experience, recognized for enhancing customer satisfaction through effective conflict resolution and innovative problem-solving. Proficient in CRM software and data entry, I excel in fostering strong customer relationships and driving process improvements to exceed expectations.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Infinite Computer Solutions
Rockville, MD
12.2023 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

Fortuna Bmc
, CA
10.2022 - 05.2023
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Maintained records of customer interactions, transactions, comments and complaints.

Lawsuit Consultant

Srt Direct LLC
Staten Island, New York
01.2020 - 03.2020
  • Facilitated training sessions for new employees on company policies and procedures.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Collaborated with clients to develop action plans to address specific challenges and objectives.
  • Reviewed existing policies and procedures to suggest necessary improvements.

Debt Collector Agent

Cold calling
Staten Island , New York
05.2019 - 11.2019
  • Recorded information about status of collection efforts.
  • Conducted extensive research into debtor's background using various online databases.
  • Initiated telephone calls, emails or written correspondence with debtors regarding overdue payments.
  • Negotiated payment terms that met both customer needs and company expectations.

Customer Service Representative

Ezpass
Staten Island, NY
08.2018 - 01.2019
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

High School Diploma -

Susan E. Wagner
Staten Island, NY

Skills

  • Customer service
  • Conflict resolution
  • Data entry
  • CRM software
  • Order processing
  • Customer relationship management

Timeline

Customer Service Representative

Infinite Computer Solutions
12.2023 - 07.2024

Customer Service Representative

Fortuna Bmc
10.2022 - 05.2023

Lawsuit Consultant

Srt Direct LLC
01.2020 - 03.2020

Debt Collector Agent

Cold calling
05.2019 - 11.2019

Customer Service Representative

Ezpass
08.2018 - 01.2019

High School Diploma -

Susan E. Wagner

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Elizabeth Rosado