Elizabeth Rosales
Coppell,TX
Summary
Performance-driven professional with robust management skills in customer service and community coordination. Demonstrates a proactive approach to problem solving and excels in multi-tasking. Proven ability to enhance customer satisfaction through tailored solutions and effective team collaboration.
Overview
16
16
years of professional experience
Work History
Ophthalmic Technician
Wilken Family Eye Care
Coppell, Texas
09.2019 - 06.2026
- Assisted with comprehensive eye examinations and diagnostic testing procedures.
- Prepared patients for exams by collecting medical histories and performing preliminary tests.
- Verified insurance coverage for services provided at the practice.
- Maintained accurate patient records in electronic health systems for efficient data management.
- Ensured cleanliness and proper functioning of examination rooms and equipment at all times.
- Cleaned, sterilized, and maintained ophthalmic instruments according to established protocols.
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Scheduled appointments for patients based on their availability.
Community Coordinator
WorkSuites
Allen, TX
06.2018 - 07.2020
- Assisted with data collection and analysis to improve community progress reports.
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
- Collaborated with team members to identify and accomplish agency objectives.
- Produced and updated organizational records and reports, including organizing budgets and documentation.
- Consulted with department supervisors and different teams to evaluate needs and discuss corrective actions for individual concerns.
- Verified prices and computed totals to complete accurate invoices.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Learned multi-tasked scheduling to support clients needs.
- Answered numerous calls daily to answer customer questions and concerns.
Key Lead
Snap Kitchen
Dallas, TX
07.2015 - 06.2018
- Provided onsite training
- Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
- Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
- Promoted new products and sales to encourage revenue growth and boost upselling.
- Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
- Assisted upper management with reporting sales data, assessing employee performances
- Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
- Achieved Best Key Lead award for exceptional performance in customer retention and relations
Lash Stylist
Amazing Lash Studio
Dallas, TX
06.2014 - 06.2015
- Apply individual, human like lashes to customers lash line
- Scheduling monitoring
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Maintained relationships with long-term clients while handling walk-in appointments daily.
Crew Member/ Crew Trainer
Freebirds World Burrito
Addison, Texas
04.2010 - 12.2012
- Provided onsite training
- Accomplished daily duties set on each shift
- Customer retention
- Worked well with a team and set goals each shift
- Restocked as necessary
- Drove team success by completing assigned task quickly and accurately.
Education
Esthetician License - Esthetician
Salon Boutique Academy
Addison, TX01-2014
High School Diploma -
Creekview High School
Carrollton, TX01-2012
Skills
- Quick learner
- Proficiency in organization
- Client-focused
- Computer Proficient- Excel, Powerpoint, Word
- Client retention
- Training and development
- Inventory coordination
- Invoicing
- High volume calls and fast-paced environment
- Creative problem solving
- Multi-Task management
- Sales driven
- Schedule managing
- Great time management abilities
- Administrative tasks
Timeline
Ophthalmic Technician
Wilken Family Eye Care
09.2019 - 06.2026
Community Coordinator
WorkSuites
06.2018 - 07.2020
Key Lead
Snap Kitchen
07.2015 - 06.2018
Lash Stylist
Amazing Lash Studio
06.2014 - 06.2015
Crew Member/ Crew Trainer
Freebirds World Burrito
04.2010 - 12.2012
High School Diploma -
Creekview High School
Esthetician License - Esthetician
Salon Boutique Academy