Dynamic Care Navigator RN with proven success at Healthmap Solutions in reducing hospital readmissions through effective care coordination and patient education. Skilled in resource identification and maintaining patient confidentiality, I excel in teamwork and problem-solving, ensuring optimal health outcomes and seamless transitions across healthcare settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Care Navigator RN
Healthmap Solutions
Tampa, FL
07.2022 - Current
Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
Identified potential barriers to care, implementing tailored solutions to improve outcomes.
Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
Managed complex cases, ensuring timely access to appropriate resources and services.
Facilitated smooth transitions between healthcare settings by coordinating necessary referrals and appointments.
Participated in interdisciplinary team meetings to discuss complex cases, contributing valuable insights into effective strategies for care navigation.
Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
Identified gaps in care and assisted in closure of gaps.
Assisted members with social determinants of health and linked to appropriate community resources.
Improved patient adherence to treatment plans through ongoing support and education efforts.
Chronic Care Coordinator
Wellbox
Jacksonville, FL
09.2017 - 07.2022
Used company software and databases to maintain records of services performed and patient conditions.
Managed patient caseloads of up to 300 per month effectively, ensuring timely follow-up and appropriate interventions.
Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Enhanced patient care by developing and implementing comprehensive care plans.
Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
Registered Nurse COVID Contact Tracer
Prolink on Behalf of the Government
Cincinnati, OH
01.2022 - 03.2022
Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Delivered COVID vaccinations across diverse age demographics in accordance with guidelines.
Data entered into government website for tracking purposes
Registered Nurse, Occupational Health
Advantis HealthCare - General Motors
Defiance, OH
10.2013 - 02.2018
Improved employee health by developing wellness programs and promoting healthy lifestyle choices.
Established a strong rapport with employees, fostering trust in the nursing role as a key resource for occupational health support.
Evaluated employee illnesses or injuries to determine appropriate course of action while maintaining confidentiality of medical information.
Conducted pre-employment physicals and screenings to ensure candidate fitness for job requirements.
Acted as liaison between employees, management, and healthcare providers for effective resolution of occupational health issues.
Assisted in managing workers'' compensation cases, facilitating prompt return-to-work plans for injured employees.
Provided first aid treatment to employees during emergencies, minimizing downtime and ensuring swift recovery.
Administered immunizations and vaccinations as part of an overall employee health program to prevent illness outbreaks at work sites.
Collaborated with physicians or other licensed practitioners to arrange further medical treatment.
Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.
Evaluated patient histories, complaints, and current symptoms.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse Site Review Consultant
Inovalon
Annapolis, MD
02.2011 - 02.2015
• Facilitated remote and onsite data abstraction for Medicare and Medicaid
• Coding expert and proficiency in various EMR systems for data retrieval,
• Executed HEDIS reviews with precision and thoroughness.
Registered Nurse
Community Hospitals and Wellness Center
Bryan, OH
12.2003 - 09.2010
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Education
Associate of Science - Nursing
EXCELSIOR COLLEGE
Albany, NY
12-2008
Associate of Arts - Practical Nursing
NORTHWEST STATE COMMUNITY COLLEGE
Archbold, OH
01-2000
Skills
Patient confidentiality
Care coordination
Healthcare systems
Resource identification
NCQA standards
Time management
Attention to detail
Reliability
Excellent communication
Adaptability and flexibility
Documentation skills
Organized and detail oriented
Certification
Certified Chronic Care Manager - CCMC - 10/2023 EXP 10/2028