Elizabeth Rouse
Cumberland,IA
Summary
Personable and dependable with keen sense for customer service and effective communication. Possesses foundational knowledge of banking procedures and cash handling, including proficiency in basic financial transactions and account management. Dedicated to providing exceptional service and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Resident Assistant
Iowa Western Community College
Council Bluffs, IA
07.2025 - Current
- Facilitated community engagement events to promote student involvement and interaction.
- Enforced housing policies to ensure a safe and respectful living environment.
- Mediated roommate conflicts
- Provided on-call support
- Served as a resource for residents seeking advice or assistance with personal or academic issues.
- Managed front desk operations during assigned shifts
Barista
Coffegirl
Atlantic, IA
10.2024 - Current
- Prepared and served beverages following established recipes and standards.
- Maintained cleanliness and organization of work area to ensure compliance with health regulations.
- Engaged customers with friendly service, addressing inquiries and providing product recommendations.
- Collaborated with team members to enhance workflow efficiency during peak hours.
Bank Teller
Rolling Hills Bank and Trust
Griswold, IA
04.2024 - Current
- Processed customer transactions accurately and efficiently, ensuring adherence to banking policies.
- Assisted customers with account inquiries, providing exceptional service and problem resolution through answering the phone and in-person interactions.
- Maintained cash drawer accuracy through diligent handling and reconciliation of funds.
- Answered customer inquiries regarding account balances, transaction history, and debit cards.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Assistant Librarian
Massena Public Library
Massena, IA
02.2024 - 10.2024
- Assisted patrons in navigating library resources and utilizing technology effectively.
- Contributed to overall library efficiency by assisting in circulation desk duties such as checking out materials and managing holds.
Courtesy Clerk
Fareway Grocery
Atlantic, IA
02.2023 - 06.2023
- Assisted customers with inquiries and product locations to enhance shopping experience.
- Processed customer transactions efficiently, ensuring accuracy during checkout operations.
- Maintained cleanliness and organization of store shelves, improving overall store appearance..
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Helped customers take merchandise out of store and loaded items into vehicles.
Education
Associate of Applied Science - Marketing
Iowa Western Community College
Council Bluffs, IA05-2027
Associate of Applied Science - Business Administration
Iowa Western Community College
Council Bluffs, IA05-2026
High School Diploma -
Rouse Homeschool
Cumberland, IA05-2025
Skills
- Time management
- Works well with others
- Activity planning
- Student leadership
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Customer relationship development
- Regulatory compliance
Timeline
Resident Assistant
Iowa Western Community College
07.2025 - Current
Barista
Coffegirl
10.2024 - Current
Bank Teller
Rolling Hills Bank and Trust
04.2024 - Current
Assistant Librarian
Massena Public Library
02.2024 - 10.2024
Courtesy Clerk
Fareway Grocery
02.2023 - 06.2023
Associate of Applied Science - Marketing
Iowa Western Community College
Associate of Applied Science - Business Administration
Iowa Western Community College
High School Diploma -
Rouse Homeschool