Elizabeth Ruiz
El Paso,TX
Summary
Detail-oriented professional with expertise in medical billing and front desk management. Proven ability to streamline processes, enhance patient experiences, and ensure accurate record-keeping, contributing to improved clinic efficiency.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
7
7
years of professional experience
Work History
Receptionist /Office Medical Biller
Access Allergy
El Paso, TX
04.2024 - 03.2026
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Scheduled patient appointments and coordinated office calendar to optimize workflow.
- Maintained accurate patient records using electronic health record systems.
- Assisted in billing processes, ensuring accuracy and timely processing of claims.
- Resolved patient concerns promptly, contributing to a positive clinic atmosphere.
- Communicated effectively with healthcare providers to streamline referral processes.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Resolved billing discrepancies and provided accurate payment information to patients.
- Maintained patient records using electronic health record (EHR) systems for accuracy and compliance.
- Educated patients on service offerings, appointment scheduling, and insurance coverage details.
- Collaborated with medical staff to streamline communication regarding patient needs and appointments.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Assisted in processing pre-authorizations for patient services. Supported team in maintaining accurate records of pre-authorization requests. Collaborated with healthcare providers to facilitate timely approvals.
- Led the insurance verification process, enhancing team efficiency and accuracy. Oversaw the development of streamlined procedures for insurance claims management. Facilitated cross-departmental communication to improve verification turnaround times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Medical Receptionist
Advance Neurology, Epilepsy and Sleep Center
El Paso, TX
04.2022 - 03.2024
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Implemented new procedures for front desk operations, increasing efficiency in daily tasks.
- Developed patient follow-up processes that improved appointment adherence rates significantly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved accuracy of patient data with meticulous record-keeping.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Billing Specialist
Mt West Family Health Center
El Paso, TX
11.2020 - 02.2023
- Managed billing inquiries and resolved discrepancies efficiently.
- Processed insurance claims and verified patient eligibility with accuracy.
- Collaborated with healthcare providers to streamline billing procedures.
- Analyzed billing data to identify trends and improve revenue cycle processes.
- Coordinated with external vendors to optimize payment processing systems.
- Researched and resolved billing discrepancies to enable accurate billing.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated monthly billing and posting reports for management review.
- Monitored outstanding invoices and performed collections duties.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
- Handled account payments and provided information regarding outstanding balances.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Developed user-friendly billing guide for patients, improving their understanding and satisfaction with billing process.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
Billing Specialist
LLI Medical Management
El Paso, TX
01.2019 - 10.2020
- Processed patient billing inquiries efficiently, ensuring accurate resolution of discrepancies.
- Implemented billing protocols that improved claim submission accuracy and reduced denials.
- Collaborated with healthcare providers to streamline coding practices for enhanced reimbursement rates.
- Mentored junior staff on billing software utilization and compliance standards for optimal performance.
- Analyzed billing data to identify trends, leading to proactive adjustments in operational procedures.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Played key role in annual audit process by providing comprehensive billing records and explanations for variances.
Education
Graduate Certificate - Medical Assistant
Kaplan College
El Paso, TX04-2015
High School Diploma -
Bel Air High Scool
El Paso, TX05-2000
Skills
- Medical Terminology
- EMR Systems
- Microsoft, Excel
- HIPPA
- CPT coding
- ICD 10
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Office administration
- Bilingual
- File management
- Clerical support
- Documentation and reporting
- Office management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist /Office Medical Biller
Access Allergy
04.2024 - 03.2026
Medical Receptionist
Advance Neurology, Epilepsy and Sleep Center
04.2022 - 03.2024
Billing Specialist
Mt West Family Health Center
11.2020 - 02.2023
Billing Specialist
LLI Medical Management
01.2019 - 10.2020
Graduate Certificate - Medical Assistant
Kaplan College
High School Diploma -
Bel Air High Scool