Elizabeth Runge
Plymouth,MA
Summary
Experienced in sales and with a solid foundation in the Comcast Business industry, diligent and results-driven professional. Consistently surpass targets by strategically engaging with clients and understanding their needs. Building strong, long-term relationships key factor in driving repeat business. Expertise in negotiation and closing deals enhances team performance and contributes to overall sales success.
Overview
26
26
years of professional experience
Work History
Broadband Sales Professional
Comcast
06.2008 - Current
- Maintain an exemplary top-sales record with consistent profits for the company.
- Present input and advice to fellow employees on how to improve their performance through one on one monitoring.
- Experience as floor support on a temporary basis during a supervisors maternity leave.
- Mentor in Broadband Prep for the new hires class.
- Receive numerous awards and accolades for outstanding accomplishments in my position, including elite, and top sales monthly over the majority of the last 15 years.
- Strategically offering product bundles and price points that meet the needs of the customers' budget while consistently upselling mobile services.
- Consistently exceed revenue, mobile, and unit goals monthly.
- 15 plus years actively listening to customer issues and effectively finding resolutions while positioning into sales.
- Using strong problem solving and communications skills to discover the customers needs and wants.
- Demonstrates outstanding sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
- Exceeded performance levels in a dynamic and highly competitive environment.
- Committed to growth and development.
Customer Account Executive Video Billing
Comcast
09.2007 - 06.2008
- Consistently provided valuable training for new CAE’s to excel in each customer interaction.
- Effectively utilized conversation to determine customer needs.
- Discussed customers billing while providing information on other Comcast products.
- Maintained an excellent top-sales record with consistent profits for company.
- Provided floor support for peers for any questions regarding billing.
Assistant Store Manager
American Eagle Outfitters
05.1999 - 02.2007
- Managed all areas of the daily operations.
- Planned and prepared work schedules for employees.
- Interviewed and hired potential candidate store personnel.
- Trained new assistant managers and sales associates.
- Demonstrated sales leadership by setting the example to all members of all selling team, thereby reinforcing the selling culture.
- Conducted weekly management meetings.
Customer Relations Manager
Sullivan Brothers AutoMall
08.2003 - 08.2005
- Wrote, designed and produced monthly reports of customer satisfactions.
- Held office meetings to discuss and analyze customer feedback.
- Coordinated the collection and preparation of operating reports.
- Ensured customer loyalty by servicing and managing Sullivan Brothers relationships.
- Collected and stored invoices, compiled customer surveys, composed correspondences, organized customer data, and created company presentations using PowerPoint.
Sales Associate
Sullivan Brothers AutoMall
08.2003 - 08.2005
- Sold vehicles to individuals in store showroom, utilizing knowledge of products sold.
- Suggested vehicles that met customers’ needs and emphasized selling points of article, such as quality and utility.
- Prepared sales slips and sales contracts.
Education
B.S. - Psychology
Bridgewater State College
Bridgewater, MASkills
- Objection handling
- Sales expertise
- Upselling and cross selling
- Closing techniques
- Customer relationship building
- Customer service
- Relationship building
- Product and service knowledge
Timeline
Broadband Sales Professional
Comcast
06.2008 - Current
Customer Account Executive Video Billing
Comcast
09.2007 - 06.2008
Customer Relations Manager
Sullivan Brothers AutoMall
08.2003 - 08.2005
Sales Associate
Sullivan Brothers AutoMall
08.2003 - 08.2005
Assistant Store Manager
American Eagle Outfitters
05.1999 - 02.2007
B.S. - Psychology
Bridgewater State College
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