Elizabeth Scott-Ryon
Adrian,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Corrections Officer
Gus Harrison Correctional Facility
Adrian, MI
01.2020 - Current
- Inspected cells and conducted random searches of common areas.
- Maintained clear and open communications with facility areas to support safe operations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
Customer Service Representative
Check N Go
Adrian, MI
12.2019 - 01.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Collected deposits or payments and arranged for billing.
Shift Leader
Arby's
Adrian, MI
10.2013 - 05.2017
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored employee performance to ensure compliance with company policies and procedures.
Education
Associate of Applied Science - Business Administration
Washtenaw Community College
Ann Arbor, MI12-2019
Skills
- Records Management
- Security Procedures
- Crisis Management
- Integrity and Honesty
- Staff Management
- De-Escalation Techniques
- File and record maintenance
- Ethical standards of conduct
- Verbal Communication
- Armory and key control
- Booking procedures
- Discretion and Confidentiality
Accomplishments
- Graduated with Honors
Timeline
Corrections Officer
Gus Harrison Correctional Facility
01.2020 - Current
Customer Service Representative
Check N Go
12.2019 - 01.2020
Shift Leader
Arby's
10.2013 - 05.2017
Associate of Applied Science - Business Administration
Washtenaw Community College
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