ELIZABETH SALAS
Houston,TX
Summary
Versatile Managing Director and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to developing partnerships, overseeing personnel and developing tactical plans to accomplish goals.
Overview
11
11
years of professional experience
Work History
Director Of Operations
Pomp and Circumstance Boutique
05.2022 - Current
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Interacted well with customers to build connections and nurture relationships.
- Ensured optimal resource utilization by employing effective project management methodologies that maximized ROI without compromising quality or deadline adherence.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Operations Manager
OKA Luxury Furniture
02.2021 - 05.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Boutique Manager
Francesca's Collections
02.2019 - 09.2020
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Established clear performance expectations for staff members, fostering accountability through regular reviews and feedback sessions.
- Implemented loss prevention strategies to minimize theft incidents while maintaining a welcoming atmosphere for customers.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
- Increased sales through effective visual merchandising and creative window displays.
Department Manager
Anthropologie
11.2017 - 02.2019
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
- Established team priorities, maintained schedules and monitored performance.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Client Manager
Saks Fifth Avenue
08.2016 - 11.2017
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Established credibility as an expert resource within the organization on matters related to customer relationship management.
- Assisted in preparing comprehensive reports for clients, highlighting key performance indicators and progress updates.
- Developed strong relationships with clients by understanding their needs and delivering tailored solutions.
- Maintained detailed records of client interactions, ensuring accurate documentation of account history and requirements.
- Coordinated with internal teams to ensure seamless delivery of services for clients.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Store Experience Manager/Store Manager
Club Monaco
02.2013 - 08.2016
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Motivated team members through recognition programs focused on rewarding high performers.
- Investigated and resolved customer inquiries and complaints quickly.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Collaborated with cross-functional teams to optimize service offerings and drive business growth.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Associates of Applied Sciences - Fashion Merchandising
Houston Community College
Houston, TX03.2013
Skills
- Goals and Performance
- Inventory Management
- Customer Experience
- Relations
- Training Talent Development
- Revenue Growth
- Sales Strategies
- Recruitment
Timeline
Director Of Operations
Pomp and Circumstance Boutique
05.2022 - Current
Operations Manager
OKA Luxury Furniture
02.2021 - 05.2022
Boutique Manager
Francesca's Collections
02.2019 - 09.2020
Department Manager
Anthropologie
11.2017 - 02.2019
Assistant Client Manager
Saks Fifth Avenue
08.2016 - 11.2017
Store Experience Manager/Store Manager
Club Monaco
02.2013 - 08.2016
Associates of Applied Sciences - Fashion Merchandising
Houston Community College
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